Ratings based on 513 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Staff are truly amazing, helpful and extremely knowledgeable
I wanna to thank them for the services, you really make me feel at home.
Comment from Hotel Management
9 Jan 2025 by General Manager, Hotel Management
Dear Guest, We are thrilled to hear that our staff made your stay with us truly special! We are grateful for your kind words and appreciation for their hard work and dedication.Thank you again for choosing to stay with us, and we look forward to welcoming you back home again soon!Best Regards, Rossy OrellanaGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Estimado Huésped, Agradecemos el tiempo invertido en calificar nuestros servicios. Nos alegra saber que su estadía fue satisfactoria. Por favor no dude en regresar, lo estaremos esperando. Cordialmente,Rossy OrellanaGerente General
by A verified traveler
Posted 11 Nov 2024
The prices were a little high for the food, but was a very nice hotel.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest, We appreciate your trust in us. We regret the perception you may have had regarding our food prices. This will be discussed with the food and beverage department so that the case can be studied and suitable alternatives can be provided. We hope you enjoyed your stay and we look forward to seeing you soon.Sincerely,Rossy OrellanaGeneral Manager
by A verified traveler
Posted 30 Oct 2024
It was clean an comfortable
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback! We are committed to excellence and your satisfaction is our priority.Best regards, Rossy OrellanaGeneral Manager
by A verified traveler
Posted 29 Oct 2024
Very good the attention.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Guest,Thank you very much for your comment! We are glad to know that you found our service excellent. We look forward to welcoming you back in the future.Sincerely,Rossy OrellanaGeneral Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Estimada Huésped, ¡Muchas gracias por su comentario! Nos alegra saber que encontró excelente nuestro servicio y disfrutó de la vista. Esperamos poder darle la bienvenida nuevamente en el futuro.Cordialmente,Rossy OrellanaGerente General
by A verified traveler
Posted 28 Oct 2024
Staff was friendly and serviceable. In case you want to charge your meals to the room bill, you should let them know in advance at check in, otherwise they may ask for payment every time.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Guest, We appreciate your trust in us. We hope you enjoyed your stay and we look forward to seeing you soon.Sincerely,Rossy OrellanaGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Estimado Huésped, Gracias por sus amables comentarios y por recomendarnos. Nos alegra saber que su estadía fue muy buena. Si necesita algo en el futuro, no dude en contactarnos.Atentamente,Rossy OrellanaGerente General
by A verified traveler
Posted 24 Oct 2024
Excelente experiencia uno de los mejores hoteles de Guayaquil 🤗🙏🎉🎊
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Estimado Huésped, Nos encontramos muy agradecido por su reseña manifestada mediante este medio, esperamos haber ido más allá de sus expectativas y esperamos contar con su grata visita muy pronto.Cordialmente,Rossy OrellanaGerente General
by A verified traveler
Posted 2 Oct 2024
Staff is so accommodating. They are well trained, polite and available .
Comment from Hotel Management
3 Oct 2024 by General Manager, Hotel Management
Dear Guest, Thank you for your kind comments and for recommending us. We are glad to know that your stay was great and our service was excellent. If you need anything in the future, please do not hesitate to contact us.Best regards, Rossy OrellanaGeneral Manager
