Ratings based on 852 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Altamonte Springs
Posted 2 Jan 2025
When arrived I turn around and left without giving check in. The front of the hotel was man’s drinking And loud almost at 11 pm the I arrived call the hotel and let them know the I didn’t feel safe checking in and they told me the unfortunately they can not refund. I told them the my safety are more important and left. This is not a safe area. Lots of homeless sleeping stone the area.
by A verified traveler
Posted 30 Dec 2024
I have been staying at this hotel for years. It is In the middle of the city center so it’s easy to walk everywhere. The hotel is clean and safe. Rooms are comfortable. Staff is AMAZING! I love all staff but Christian in reception is the best! The breakfast buffet is excellent. I’ve been staying here for 10 years and wouldn’t change.
by A verified traveler from Livingston
Posted 29 Dec 2024
The staff were very helpful.
by A verified traveler from Bloomington
Posted 21 Nov 2024
The property had musky order on floor 1!
by A verified traveler
Posted 27 Oct 2024
Las personas que trabajan en el hotel son muy amables
by A verified traveler
Posted 11 Oct 2024 on Orbitz
I like the suit
by A verified traveler
Posted 7 Oct 2024
Very nice hotel in central Guayaquil.
by A verified traveler
Posted 26 Sep 2024
No problems checking in after our late arrival. Hotel was able to arrange a last minute late airport pickup which made life easier. Great communication between hotel and us. Attentive and friendly staff
by A verified traveler from Bloomfield
Posted 21 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Everything was super clean. Staff were polite any questions or concerns I had they would resolve it immediately.
