Ratings based on 126 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 4 Sep 2024
NO AIR CONDITIONER!! was the down I could not sleep because it was too hot! and nobody in the whole hotel knew about a taxy or any other transportation to go to the bus terminal I have to go outside and catch a street taxy that was very unsafe!!
by A verified traveler from Sudbury
Posted 30 Mar 2024
Poor customer service at reception
by A verified traveler
Posted 26 Jan 2024 on Orbitz
Hotel histórico, la limpieza está bien, colchones normales, personal amable
Comment from Hotel Management
19 Mar 2024 by Hotel Royal Palace, Hotel Management
Gracias por sus comentarios, nos ayudan a mejorar la atencion y el servicio
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
19 Mar 2024 by Hotel Royal Palace, Hotel Management
Gracias por sus comentarios, nos ayudan a mejorar la atencion y el servicio
by A verified traveler
Posted 6 Dec 2023 on Hotels
by A verified traveler from Atlanta
Posted 19 Nov 2023
by A verified traveler
Posted 13 Nov 2023
The hotel is located right in the middle of everything. So expect noise from the street cars and vendors from 7am until midnight. We only stayed one night, so we just dealt with it. Another thing, our toilet didn’t flush. I told the front desk about it around 2 in the morning, but they never came the next day. Also, my grandma was in a wheel chair. No one told us there was a ramp in the back of the hotel thru the garage, so we had to haul her chair and everything up the stairs thru the lobby. We didn’t know about the ramp until the next day when we were leaving already. Very sad that the front desk ladies didn’t bother to tell us, yet we were struggling. Also, they weren’t as friendly. Seemed miserable and not even a smile when we’d speak to them.
by A verified traveler
Posted 10 Oct 2023
The location is very good, to go shopping , restaurants, and go to see the downtown
by A verified traveler
Posted 21 Sep 2023 on Hotels
Great central location in Zone 1. Able to walk every where and felt very safe.
