Ratings based on 68 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
No se sabe si la dirección está correcta, el lugar donde nos mandaron y nunca nos abrieron, necesitamos nuestro reembolso
by A verified traveler
Posted 10 Mar 2024
by A verified traveler
Posted 4 Mar 2024
The place is not easy to find because it does not have an exact address on the map and they do not have a sign
by A verified traveler
Posted 23 Feb 2024
Where to start with this hotel experience...
Our bus was delayed into Guatemala City which meant we didn't arrive at the hotel until 10pm. Luckily our taxi driver hung around and helped us find this place. There is nothing on the front of the building which identifies it as a hotel.
Secondly, once they answered the doorbell they said they were full. Luckily after showing a reservation they invited us in whilst they made some calls. With 15 minutes we were being whisked away in a car to another hotel. So credit where credits due they did sort it out and ending up in the same hotel chain but closer to the historic centre.
However, luckily it was late and after a near 12 hour bus we didnt care too much where we were because the room was very poor and only provided a fleece blanket as a sheet... It makes my skin crawl thinkong about it. Finally, we had a bit of time before our next transfer so we wanted to explore the city but unfortunately we werent allowed to leave our bags! Wbich really was the cherry on the cake.
by A verified traveler
Posted 2 Feb 2024 on Hotels
Que mala experiencia en ese lugar las camas se están quebrando etc etc etc horrible experiencia no lo recomiendo lo muestran bonito en el internet pero la realidad es otra .😡
Comment from Hotel Management
6 Feb 2024 by Control calidad, Hotel Management
Hola José lamentable usted no se hospedó allí fueron sus familiares que quebraron la llave de la ducha y tuvieron un mal comportamiento se les indico que lo q estabam haciendo mal y se enojaron por eso me imagino si comentario en el cual usted ni llegó ni conoce el lugar gracias
by A verified traveler
Good location for budget and historic center
Posted 30 Jan 2024 on Hotelsby A verified traveler
Posted 20 Jan 2024 on Hotels
by A verified traveler
Posted 29 Dec 2023
I didn't like nothing
by A verified traveler
Posted 7 Dec 2023 on Hotels
by A verified traveler
Posted 22 Oct 2023
The cleanliness of this place was zero to none. Pretty sure the tub had not been cleaned in weeks if not months. There was rubbish and hair in the tub from the previous guests. On top of that the shower head had some sketchy power running to it that actually shocked us during a shower. The location was great and close to town but we would never stay there again. Management had zero information about the area. And above all they charged us extra because apparently "Expedia" only charged for 1 person not 2 in the one room. Would not recommend this place. Save yourselves the trouble and spend a little more cuz cheap isn't worth it here.
