Ratings based on 987 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Here’s the revised draft:
Subject: Request for Refund Due to Unsatisfactory Stay
Dear [Baymont Management/Customer Service],
My name is Brawn Hampton, and I am writing to express my dissatisfaction with my recent stay at Baymont and to formally request a refund for the charges incurred.
The room I initially booked did not have the amenities as advertised, specifically reliable internet access, which was essential for my work. After paying an additional $30 for early check-in, I discovered that the internet on the third floor was not functioning. Despite reporting the issue, I was forced to switch to a lower-grade room to access internet service.
However, I was still charged the rate for the suite I initially booked, despite the downgrade in accommodations. This situation was highly inconvenient, as it disrupted my ability to work and did not meet the expectations set by your advertised amenities.
Given the circumstances, I kindly request:
1. A refund for the difference between the suite and the downgraded room I was provided.
2. A refund of the $30 early check-in fee, as I was unable to use the services I paid for due to the internet issues.
Please let me know how to proceed with this matter. I have attached any relevant documentation, including receipts and confirmation emails, to assist with your review. I appreciate your attention to this and look forward to your prompt resolution.
Thank you for your understanding.
Sincerely,
Brawn Hampton
Phone: 840-261-5188
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Dear Brawn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Nov 2024
Everything was good
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Pedro, Thank you for your positive feedback! Creating a welcoming and organized environment is our priority, and it’s great to know that our friendly staff and clean rooms contributed to your enjoyable experience at Extended Stay America. Your support means a lot to us, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
The beds are nice, the property needed to work.
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Amar, We're glad you enjoyed the comfort of the beds. We appreciate your comments about the property and will address the areas in need of improvement. Your input helps us enhance the guest experience, and we hope to welcome you back soon for a better stay.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 2 Nov 2024
had roaches, management admitted to knowing
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear Shannetta, Thank you for sharing your concerns. We sincerely apologize for the pest issue you encountered during your stay. Please know that we take such matters very seriously and are actively working to address and resolve any infestations. Our team is committed to maintaining a clean and comfortable environment for all guests, and we appreciate you bringing this to our attention. We hope to welcome you back in the future, providing you with a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 27 Oct 2024
A little runned down but served it's purpose. Main furniture was clean and usable, the staff was friendly and accommodating.
by A verified traveler
Posted 26 Oct 2024
