Ratings based on 298 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
No comfortable chairs within our hotel room, all plastic with no cushions what so ever, Really!???
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We are sorry to hear that the seating in your room did not meet your expectations, and we understand how important comfort is for a great experience. We appreciate your comments and will take them into consideration to improve our services and ensure that all our guests feel as comfortable as possible. We're glad you enjoyed the location and views, and we hope to welcome you back in the future for an even more enjoyable stay.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We are sorry to hear that the seating in your room did not meet your expectations, and we understand how important comfort is for a great experience. We appreciate your comments and will take them into consideration to improve our services and ensure that all our guests feel as comfortable as possible. We're glad you enjoyed the location and views, and we hope to welcome you back in the future for an even more enjoyable stay.
by A verified traveler from FAIRBANKS
Posted 14 Oct 2024
Clean and comfortable. Good food and friendly staff. Thank you.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the cleanliness, comfort, and friendly service. It’s our goal to provide a great experience for our guests, and your kind words motivate us to keep up the good work. We can’t wait to welcome you back soon!Best wishes,
by A verified traveler
Posted 13 Oct 2024
The property was probably beautiful in its prime when it was first created, but at this point, it is completely dilapidated. Everything has been overlooked and neglected as far as maintenance of the grounds and landscaping. Anything that’s metal on the building is rusted and falling apart. The pool was not maintained and green. Everything seems to be breaking and no attention to detail appears to be important to management or the owners. The staff on the other hand is lovely. They appear to be doing the best that they can under such conditions. I’m sure they get plenty of complaints and it’s not their fault. It felt like it’s been abandoned. I booked it based on the pictures on the internet and what I found when I arrived was completely different. I feel like a victim of false advertising. If you’ve changed your standards then your pictures and advertising should be changed to reflect the current state of the hotel. I would not recommend booking this establishment.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for your experience and are sorry to hear that the property did not meet your expectations. Your comments regarding the maintenance and overall condition of the hotel are taken seriously, and we are actively working to address these issues.We strive to provide an accurate representation of our property and will review our advertising materials to ensure they reflect our current state. We appreciate your kind words about our staff, and we will continue to support them in providing the best service possible.We hope you will consider giving us another chance in the future. Thank you again for your feedback.Best regards,
by A verified traveler
Posted 7 Oct 2024
Think hotel were closed for some time due to Covid and low season. Need to fumigate rooms and area around. Otherwise nice location and great restaurant and friendly staff. Owner very friendly and have lots of knowledge with regards to Panama and areas to visit.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Thank you for your feedback! We appreciate your understanding regarding the necessary fumigation and maintenance after the closure. We’re glad to hear that you enjoyed our location, the restaurant, and the friendly service from our staff and owner. We strive to provide a welcoming environment, and it's great to know that you found our team knowledgeable about Panama. We hope to welcome you back soon for an even better experience!
by A verified traveler from TUJUNGA
Posted 29 Sep 2024
by A verified traveler
Disappointing stay.
Posted 24 Sep 2024 on HotelsWe will never return. The room needs some major cleaning. Terrible furniture. We wouldn’t even take a shower, as it needs deep cleaning. We left before the reception area opened. Couldn’t wait to get out of there.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Renee:Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience during your stay. Your comments regarding the cleanliness of the room and the condition of the furniture are concerning and do not reflect our standards.We take cleanliness very seriously and will be addressing these issues with our team immediately to ensure improvements are made. We understand how important a comfortable and clean environment is, and we regret that we did not meet those expectations for you.If you would be willing, we would appreciate the opportunity to discuss your experience further and hopefully make things right. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future under better circumstances.Thank you again for your feedback.
by A verified traveler
Posted 13 Sep 2024
I have been coming here for 15 years and I love it. That being said, they are doing renovations right now. By high season it should be all new!
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Janice,Thank you for your wonderful feedback! We truly appreciate your loyalty over the past 15 years and are delighted to hear that you love staying with us.We’re excited for the improvements, and we expect everything to be ready by high season. We can’t wait for you to experience the updates!If you have any suggestions or specific requests for your next visit, please don’t hesitate to let us know. Thank you again for your continued support!Warm regards,
by A verified traveler
Posted 26 Jun 2024
by A verified traveler
Posted 10 Jun 2024
The property has a lot of potential, however, it is understaffed. Rooms do not have phones to contact front desk and there is no staff past 9PM. There was a cockroach in my room, blood stain on the sheets. The remote for the tv did not work and there wasn't any staff available to replace it or to help in any way.
