Ratings based on 163 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent Service
Posted 24 Apr 2024 on HotelsIt was a short business trip to Guangzhou. The front desk and reception service was excellent. As a foreigner, I have difficulty in arranging a taxi. The staff (Wechat nick name La La) help me to book a taxi each time I needed one.
The hotel location is excellent as it is very near to subway station and a big shopping mall.
Thank you.
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
OK to stay for its location
Posted 13 Jan 2020 on HotelsThe room is spacious and clean. The furniture is old but useable. Will be great if they have newer furniture to blend in the hotel design. Very poor sound proof. I can hear horning sound even after 10pm till past midnight on the first night. The next night I can hear a group of people having motivation talk downstairs. Did not ask for room change as only smoking room is available.
Comment from Hotel Management
17 Jan 2020 by Elena Wu, Hotel Management
Dear Guest, Thank you for choosing Royal Marina Plaza. We regret that we have failed to meet your expectations, please allow us to express our sincerest apologies to you. Regarding the problem of obsolete hotel facilities, we are already doing renovation and rectification plans this year. At the same time, regarding the sound insulation of the rooms, you can call the hotel reception for help, we can provide soundproof earplugs.We are looking forward you to Royal Marina Plaza again!
by A verified traveler
Excellent service
Posted 5 Dec 2019 on HotelsThe service was excellent. Even though many of them didn't speak English, they tried their best to assist us in the best possible way. The only drawback was that the room service menu was very limited
Comment from Hotel Management
12 Dec 2019 by Elena Wu, Hotel Management
Dear Guest, Thank you for choosing Royal Marina Plaza. We are always committed to providing guests with attentive and meticulous service. We will consider increase the variety of room service menu. We are looking forward you to Royal Marina Plaza again!
by A verified traveler
Good service
Posted 4 Dec 2019 on HotelsThe hotel itself is nice. Even though we do not speak Chinese the staff was very helpful and tried their best to attend to our needs. The room service menu is very limited.
Comment from Hotel Management
5 Dec 2019 by Elena Wu, Hotel Management
Dear Guest, Thank you for choosing Royal Marina Plaza. We are always committed to providing guests with attentive and meticulous service. We will consider increase the variety of room service menu. We are looking forward you to Royal Marina Plaza again!
by A verified traveler
Posted 8 Nov 2019
Comment from Hotel Management
5 Dec 2019 by Elena Wu, Hotel Management
Dear Guest, Thank you for choosing Royal Marina Plaza. We are always committed to providing guests with attentive and meticulous service. We are looking forward you to Royal Marina Plaza again!
by A verified traveler
Not the best
Posted 28 Sep 2019 on HotelsSecond time I’ve been here now. The hotel looks nice from the outside, but inside it’s like an ageing ‘China’ hotel. The interior is way beyond its best and is very dated. English isn’t widely spoken either with only a few staff members understanding or able to communicate. As a hotel for a nights stay, yeah it’s fine, but wouldn’t want to be here for a week.
Comment from Hotel Management
31 Oct 2019 by Elena Wu, Hotel Management
Dear Guest, Thank you for choosing Royal Marina Plaza. Your recognition and support is the infinite power of our work. At the same time, I would like to thank you for your valuable comments. We are already doing renovation and rectification plans for the old facilities of the hotel. We look forward to giving you a new surprise in the near future. I hope that you can pay attention to us. At the same time, we will strengthen our staff's English training and sincerely thank you again.
by A verified traveler
Posted 17 Aug 2019
All is excellent and the front desk staffs are very nice!
by A verified traveler
Posted 15 Jun 2019
by A verified traveler
Fabulous
Posted 1 Mar 2019 on HotelsFabulous, quiet, quality, luxurious, amazing staff couldn’t be better.
