Ratings based on 4 Verified Reviews
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
A relaxing retreat, away from it all
Posted 6 Jan 2019 on HotelsThe place is well maintained, accommodation comfortable and spacious. One would need at least 2 nights here to enjoy the beauty and serenity of this place.
The Chinese restaurant on the 3rd floor is good. Quality is there.
However, the same cannot be said of Flavours, the Western restaurant.
Service levels and standards need to be upgraded though.
All in, a good relaxing holiday here.
Comment from Hotel Management
30 Mar 2020 by Hotel Manager Josephine Sneah, Hotel Management
4. Dear guests, I would like to extend my sincere greetings to you from Imperial Springs. I'm glad you're satisfied with the property style. The elegant and unique imperial exterior architecture style of the Tang dynasty brings you a different experience of the manor. Thank you for your time to give feedback on our service. Imperial Springs is always keeping on ensuring its high standard service, and believes that the feedback and comments from our guests is one of the important ways to improve the service. We apologize for not meeting your expectations regarding the service details mentioned in your comments. We are taking our guest feedback seriously. In the future, we will pay more attention to the details of the service, and at the same time, we will strengthen the relevant service training for the staff. We are looking forward for your next visit, and please give us the opportunity to create a more than expected time for your stay.
by A verified traveler
Posted 1 Oct 2019
Comment from Hotel Management
1 Apr 2020 by 庄园酒店常务副总经理 盛钰玥, Hotel Management
尊敬的客人,您好!感谢您下榻从都国际庄园。我们一直致力于给每一位宾客提供宾至如归的服务,让您在入住同时得到放松并喜悦的心情。您对我们的满分认可是我们不断进步的最大鼓励。期待您再次光临从都国际庄园。
by A verified traveler
無與倫比
Posted 1 Jul 2019 on Hotels非常難忘的旅遊,無與倫比的環境和服務,值得再來!
Comment from Hotel Management
30 Mar 2020 by 庄园酒店常务副总经理 盛钰玥, Hotel Management
尊敬的客人,您好,感谢您选择下榻从都国际庄园并抽出宝贵的时间为我们点评分享您美好的庄园体验。庄园的愿景是做理想生活的引领者。我们致力于为宾客提供最完善的个性化服务及设施,让客人始终享受温馨、舒适而又优美的环境。传递理想生活的引领者理念,我们希望宾客抵达从都开始,卸下在喧杂城市中的疲惫,与大自然融为一体,享受这难得的静谧。再次诚挚的感谢您的意见,期待在不远的未来再次为您服务!
by A verified traveler
Posted 21 Feb 2018 on Hotels