Ratings based on 19 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
The washroom especially the toilet stall was filthy, it was not cleaned properly at all. It’s like a public washroom.
by A verified traveler
Posted 18 Dec 2020 on Hotels
Comment from Hotel Management
24 Dec 2020 by Marcom Manager, Hotel Management
尊敬的宾客，感谢您选择入住惠州龙门富力希尔顿度假酒店，希望酒店优美的度假环境以及贴心的服务为您的假期增添无限美好回忆，期待您的每一次光临！期待与您和亲友再次相聚，祝您生活愉快，天天开心！
by A verified traveler
Hilton only in the name
Posted 21 Jul 2020 on HotelsThe receptionist didn't understand English and completely ignored me even though I'm the one, who booked/paid for the room.
Positives: stunning views from the room, very quiet, large room, comfortable bed, nice grounds overall, pool and beautifully designed hot springs that Hilton guests can use.
Negatives: run down facilities (that's nothing to do with the closed ones due to regulations, I get that), rubbish laying around the grounds with some hazardous spots,hardly any Western options for breakfast(is this even Hilton?!)and even Chinese options sub-standard in quality and not worth the money(seriously,don't bother), not a single smile from any staff, no cutlery/cups/salt and pepper/sugar at breakfast so one has to self-serve for everything(are they lacking staff? how can this be an upscale hotel?Even B&Bs offer these basics already on tables!), no tea bags to choose from, only the most basic cheap drink dispensing machines, tables remaining dirty for ages with outside ones not cleaned at all after being used, people very obviously smoking inside the hotel AND inside the rooms even though the whole place is supposed to be non-smoking,NO teaspoons in the room-am I supposed to use my finger to stir my cup of tea/coffee?(only ONE tea bag/coffee sachet provided),no slippers until we asked, which is ironic because items such as disposable toothbrushes etc which are supposed to NOT be in the room according to Guangdong regulation,were there.No masks or social distancing by guests
by A verified traveler
Posted 28 Sep 2019
I’ve stayed in many Hilton’s, Doubletrees, and Conrad’s in many countries... i’m well accustomed to the standard of services...
Well designed.. well maintained... friendly and helpful staff...rooms are clean
However...
by A verified traveler
Posted 7 Sep 2019
by A verified traveler
Posted 27 Jun 2018 on Hotels
by A verified traveler
Posted 26 Jun 2024
by A verified traveler
环境好，早餐不错
Posted 13 Mar 2023 on Hotels各方面中规中矩，唯独要吐槽一下牙刷刷头质量太差了。
by A verified traveler
Posted 25 Oct 2021 on Hotels
空調已設限於23度，露台門了就會停空調，晚上休息感覺較熱也沒能下調室內溫度。
by A verified traveler
Posted 25 Dec 2020 on Hotels
