Ratings based on 4 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Molly Mo, Hotel Management
Dear guest, thank you for staying with us at the DoubleTree by Hilton Guangzhou Zengcheng. I'm sorry that this check-in did not meet your expectations. Your comments have been shared with members of our team. We strive to provide a superior service experience for every customer. So your feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back to our hotel again soon, so as to show you our true standards of service. Thank you.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Molly Mo, Hotel Management
Dear guest, thank you for staying with us at the DoubleTree by Hilton Guangzhou Zengcheng. I'm sorry that this check-in did not meet your expectations. Your comments have been shared with members of our team. We strive to provide a superior service experience for every customer. So your feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back to our hotel again soon, so as to show you our true standards of service. Thank you.
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Molly Mo, Hotel Management
Dear guest, thank you for staying with us at the DoubleTree by Hilton Guangzhou Zengcheng. I'm sorry that this check-in did not meet your expectations. Your comments have been shared with members of our team. We strive to provide a superior service experience for every customer. So your feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back to our hotel again soon, so as to show you our true standards of service. Thank you.
by A verified traveler
EXCELENTE ATENCION DE CARRIE
Posted 6 May 2023 on HotelsSinceramente un excelente hotel, únicamente que el servicio muy pésimo pero le puse excelente ya que solo había una persona con una atención excelente se llama CARRIE, nos atendió muy muy bien en todo sentido
Comment from Hotel Management
8 May 2023 by Molly Mo, Hotel Management
Dear guest, thank you for staying with us at the DoubleTree by Hilton Guangzhou Zengcheng. I'm sorry that this check-in did not meet your expectations. Your comments have been shared with members of our team. We strive to provide a superior service experience for every customer. So your feedback is very important for us to keep improving. We hope to have the pleasure of welcoming you back to our hotel again soon, so as to show you our true standards of service. Thank you.
