Ratings based on 675 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arleta
Posted 4 Nov 2024
Hotal is clean but the rooms shower towels smelled so bad. We needed an iron and called front desk, they asked for us to pick it up because they were to busy. We asked for toilet paper because our restroom wasnt stocked and it took them almost 20 minutes to bring it.
Comment from Hotel Management
10 Nov 2024 by Carol, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Carol, Hotel Management
Gracias
by A verified traveler
Posted 28 Oct 2024
Staff was not friendly at arrival. Room was basic but had no hot water running. The location was a bit far from the center and all things happening in the vicinity.
Comment from Hotel Management
28 Oct 2024 by Carol, Hotel Management
Hello, dear guest, we apologize for the inconvinience.
by A verified traveler from Queretaro
Posted 27 Oct 2024
Las habitaciones no se parecen en nada a las imágenes que se muestran, además de que se escucha el ruido en las habitaciones de arriba o de alado, lo que hace difícil poder dormir o descansar.
Comment from Hotel Management
28 Oct 2024 by Carol, Hotel Management
Hola buen día, lamentamos mucho esta situación. Pasaremos el reporte a nuestra gerencia
by A verified traveler
Posted 1 Oct 2024
Location , wise is a plus. Clean property
Comment from Hotel Management
4 Oct 2024 by Carol, Hotel Management
Thank you for sharing your comments with us.
by A verified traveler
Posted 1 Oct 2024
Our stay was average not sure how to describe how dark the rooms are. The beds are very hard not comfortable at all . The staff is very friendly which is the main reason I’m giving them 3 stars. Please do not stay here you won’t rest.
Comment from Hotel Management
2 Oct 2024 by Carol, Hotel Management
Thank you for your feedback, it help us to know in which areas we need to get better.
by A verified traveler
Posted 30 Sep 2024
Muy rústico, que casi pecaba en lo austero.
Comment from Hotel Management
30 Sep 2024 by Carol, Hotel Management
Muchas gracias por sus comentarios, nos ayudan a mejorar nuestro servicio.
by A verified traveler
Posted 19 Aug 2024
Yuo have to leave the car in a place about 8 minutes walk. Not so safe to walk during the night
Comment from Hotel Management
19 Aug 2024 by Carol, Hotel Management
Hello, thank you for sharing your comments. our parking is 3 minutes walking. We offer the best parking near to our hotel.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Fantastic hotel located at the periphery of Guanajuato center. Taxis are abundant to get downtown for. Avery reasonable price and the hotel has parking within walking distance.
Comment from Hotel Management
19 Aug 2024 by Carol, Hotel Management
Hello Darius, its a pleasure to hear from your experience. Have a great day!
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Carol, Hotel Management
Gracias
