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Hotel Chocolate Carruaje

4.5 star property
Luxury hotel with free parking connected to the convention center in Guanajuato

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Reception
Front of property
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
1 bedroom, in-room safe, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Housekeeping
The current price is P2,315
P2,778 total
includes taxes & fees
Jul 9 - Jul 10

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

1 bedroom, in-room safe, free WiFi

Deluxe Quadruple Room

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

1 bedroom, in-room safe, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Regional Museum of Guanajuato Alhondiga - 19 min walk - 1.6 km
  • Mummies Museum - 19 min walk - 1.6 km
  • Alley of the Kiss - 2 min drive - 1.6 km
  • Juarez Theater - 3 min drive - 1.9 km
  • Union Garden - 3 min drive - 1.9 km

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪El Lugar de la Pizza - ‬11 min walk
  • ‪Restaurante las Mercedes - ‬9 min walk
  • ‪Pollo Feliz - ‬9 min walk
  • ‪Hacienda el Fresno - ‬6 min walk
  • ‪Carajo Bar Gto - ‬3 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel near Alley of the Kiss
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Treat yourself to spa services, such as a massage, a facial, or aromatherapy. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A 24-hour front desk, concierge services, and wedding services
  • A front-desk safe, tour/ticket assistance, and luggage storage
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Languages

English, Spanish

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Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 1,805 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Hotel Chocolate Carruaje?

As of Jul 8, 2025, prices found for a 1-night stay for 2 adults at Hotel Chocolate Carruaje on Jul 9, 2025 start from P 2,314.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Check-out is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mi (2 km).

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Hotel Chocolate Carruaje Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 11 out of 71 reviews
Rating 4 - Poor. 14 out of 71 reviews
Rating 2 - Terrible. 6 out of 71 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Clean rooms and great staff
Stayed 3 nights in May 2025

2/10

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

4/10

.
Stayed 2 nights in Mar 2025

6/10

Sencilla, simple, pocos espacios para estar fuera de la habitación, cumple con su función que es llegar a dormir, pero de ninguna manera es un hotel de lujo como aparece ena descripción. Las camas no son cómodas, casi no sale agua caliente, amenidades mínimas, ni las básicas, tuve que ir a pedir la tercera toalla por qué no estaba lista en la habitación, así como la toalla de manos, no hay secadora así que si te gusta secar tu cabello lleva una. Eso sí el personal es amable, me prestaron un paraguas cuando lo pedí, te asisten para algunos tours. El restaurante es caro, sin embargo está muy rica la comida y vasta y solo está abierto hasta las 14:00 horas
Stayed 3 nights in Jun 2025

2/10

No tenían agua caliente y la alberca me dijeron que tenía caldera y el agua helada también, no me ofrece la comodidad de levantarme y bañarme a la hora que quiera sin ningun problema por el tema del agua y aparte no pude disfrutar la razón por la cual reservé que fue la alberca
Stayed 1 night in Jul 2025

6/10

No había agua caliente para bañarse
Stayed 1 night in Jun 2025

10/10

Magnífico
Stayed 1 night in Jun 2025

8/10

Buen precio
Stayed 1 night in Jun 2025

10/10

Nuestra estancia fue muy buena, el personal muy amable, no tenemos queja alguna de algo. :)
Stayed 4 nights in Jun 2025

10/10

Stayed 1 night in Jun 2025

10/10

Excelente servicio
Stayed 1 night in May 2025

4/10

No me agrado que las fotos nada que ver con la realidad
Stayed 1 night in May 2025

2/10

Se les fue la luz dos días, tuve tres días con agua fría
Stayed 5 nights in May 2025

10/10

La propiedad se encontraba en buen estado, tampoco se nos limito la hora de entrada ni nada:)
Stayed 1 night in May 2025

8/10

Stayed 1 night in May 2025

8/10

Las instalaciones son muy bonitas, el servicio al cliente es muy bueno y el precio es muy accesible.
Stayed 2 nights in May 2025

8/10

Todo estuvo bien, el trato, la rapidez en atender e instalaciones
Stayed 1 night in May 2025

6/10

Desayuno muy limitado y caro.
Stayed 2 nights in Apr 2025

2/10

Muy terrible la recepcionista nos puso en un cuarto hasta arriba del cerro y venía un adulto mayor se enojo cuando quisimos cambiarnos, no hay agua caliente, el desayuno no vale para los menores solo te dan unos Hot cakes y lo que venden ahí es demaciado caro y son los del restaurante muy lentos, don pedro es del personal muy amable qué siempre nos estuvo apoyando mucho más que la misma encargada muy atento en todo debería de decir que fue el más amable de la estancia.... Las que limpian las habitaciones también super amables.
Stayed 3 nights in Apr 2025

4/10

La alberca super pequeña, la habitación sencilla, no caía agua para bañarse. Nada que ver con lo que aparecía en las fotografías.
Stayed 1 night in Apr 2025

4/10

El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

8/10

Ninguna en particular
Stayed 3 nights in Apr 2025

6/10

Los niños moldeados son muy antipáticos, muy aprovechados y lentos
Stayed 1 night in Apr 2025

10/10

Excelente , solo falta mejorar su servicio de desayunos
Stayed 2 nights in Apr 2025

10/10

Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025