Ratings based on 964 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Super friendly staff. Pet friendly property! Large comfortable room with a kitchen! A definite thumbs up!!!
by A verified traveler
Posted 15 Nov 2024
We really like the location, size, and the outdoor seating area is great. This is our second visit and we will hopefully return again. Everything was good in the room. There were some things that were broken, which didn’t really affect us (bathroom fan, hair dryer) but seemed like minor things to attend to, so it felt a little neglected. We didn’t interact with the staff, so that’s why that rating is average - it should be a “doesn’t apply”.
by A verified traveler
Posted 15 Nov 2024
Great stay! Awesome location!
by A verified traveler
Posted 12 Nov 2024
I really loved the staff and how friendly everyone was. I also loved that our dogs were welcome!
by A verified traveler
Posted 11 Nov 2024
We have stayed her many times over the uears and have always had a great experience.
by A verified traveler
Posted 31 Oct 2024
Staff was very friendly and helpful would recommend this place to anyone. Will definitely be back.
Comment from Hotel Management
1 Nov 2024 by Jade, Hotel Management
Thank you for the wonderful review. We try our best to ensure each guest has a pleasant stay.
by A verified traveler from Santa Rosa
Posted 28 Oct 2024
Good value. Clean room.
Comment from Hotel Management
30 Oct 2024 by Jade, Hotel Management
Thank you for the wonderful review. We try our best to ensure each guest has a pleasant stay.
by A verified traveler
Posted 23 Oct 2024
The room was immaculate and well equipped in a great location. We were fortunate to get an ocean view room. Onsite laundry was a plus. Would highly recommend.
Comment from Hotel Management
23 Oct 2024 by Surf Inn, Hotel Management
Thank you for the wonderful review. We try our best to ensure each guest has a pleasant stay.
by A verified traveler
Posted 21 Oct 2024
The bathtub and shower would not work. We had no way to shower. No water. My credit card was charged for two nights. I only booked one thru Expedia and had proof. Luckily i saw the charge on my phone soon after checkin and the nice lady at reception corrected it.
Comment from Hotel Management
23 Oct 2024 by Jade, Hotel Management
Thank you for the review. We try our best to ensure each guest has a pleasant stay.I'm sorry you had an issue with the shower, it does work. You need to pull it out towards you.I'm always here if you need anything. I left you a message. I know this was a difficult trip for you both.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Surf Inn, Hotel Management
Thank you for the wonderful review!
