Ratings based on 1,529 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Food at hotel for lunch/dinner was horrible.
Comment from Hotel Management
19 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
IM SORRY, WE WILL WORK ON THIS AREA. THANKS FOR YOUR COMMENTS
by A verified traveler
Posted 15 Nov 2024
The staff was great, clean, and friendly.
Comment from Hotel Management
20 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you for your comments, it is a pleasure
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Muchas gracias por tus comentarios son realmente importantes para nosotros!
by A verified traveler
Posted 12 Nov 2024
Let people know that you are under construction. They did give me a full refund
Comment from Hotel Management
19 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
IM SORRY, WE WILL WORK ON THIS AREA. THANKS FOR YOUR COMMENTS
by A verified traveler
Posted 11 Nov 2024
Excellent hotel
Comment from Hotel Management
20 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you for your comments, it is a pleasure
by A verified traveler
Posted 11 Nov 2024
Likes: economical, close to a lot of things in Guadalajara, had a bar/ dining room next to lobby in case you wanted to eat/ have a drink.
Cons: didn't include dining/breakfast
Comment from Hotel Management
20 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you for your comments, it is a pleasure
by A verified traveler from Leon
Posted 9 Nov 2024
Friendly staffs and good breakfast menu
Comment from Hotel Management
20 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you for your comments, it is a pleasure
by A verified traveler
Posted 8 Nov 2024
Peaceful
Comment from Hotel Management
20 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you for your comments, it is a pleasure
by A verified traveler
Posted 7 Nov 2024
Terrible customer services from the front desk; if people don’t want to work with people they should get reassigned to another department; there was only one gentleman, very respectful and polite. Everyone one else, they need training even the managers;
Comment from Hotel Management
19 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
IM SORRY, WE WILL WORK ON THIS AREA. THANKS FOR YOUR COMMENTS
by A verified traveler
Posted 5 Nov 2024
The hotel was rebuilding the lower floors so sometimes you can hear the noise. In top of that only the service elevator was working, sometimes it took a bit to go up or down.
Once they are done with construction I think it would be a great place to stay.
Comment from Hotel Management
8 Nov 2024 by Hotel Victoria Ejecutivo Guadalajara, Hotel Management
Thank you very much for your comments, they are really important to us. I am truly sorry for the incidents that occurred. Unfortunately, our elevator failed. We currently have the new one remodeled. We would like you to meet us and allow us to be at your service. It would be a pleasure for us.
