Ratings based on 278 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
As other reviews have said, the staff is wonderful and the restaurant across the street is very good. I visited in late June and it was very quiet. I stayed longer in Tonala in part because I enjoyed the hospitality at the hotel. Thank you.
I’ll be back.
If you’re going to use the buses when you’re in town, download Moovit app, it’s very good. And whatsapp is commonly used.
Comment from Hotel Management
4 Sep 2024 by HOTEL SANTO SANTIAGO, Hotel Management
Jhon agradecemos sus comentarios,es satisfactorio para nosotros saber que su estancia fue placentera,le esperamos de nuevo en esta su casa hotel santo Santiago
by A verified traveler
Posted 20 Aug 2024 on Hotels
Love this hotel. Very closed for what I need
Comment from Hotel Management
20 Aug 2024 by HOTEL SANTO SANTIAGO, Hotel Management
Sergio nos complace saber que su estadía con nosotros fue satisfactoria.Agradecemos sus comentarios y le esperamos de nuevo en esta su casa hotel boutique santo santiago
by A verified traveler
Nothing Boutique About it.
Posted 9 Aug 2024 on HotelsThe bathroom is terrible and a death trap.
Average size room, very dark, unable to open the window because lack of screen and a multitude of mosquitos in the area.
A glass shower stall in a corner just 3 feet from one of the beds forcing one of us (sisters) to leave the room so the one taking a shower could have some privacy.
The toilet is located on a lower level.
To access the toilet one must go down three very steep, very dark narrow steps with nothing to hold on.
Once in the toilet area about three feet wide by five feet long (estimated, not measured) I was not able to put on contacts or even makeup because lack of light.
The only light was a very low voltage single light above the tiny sink.
The room also had a staled smell, almost moldy. With no car and not knowing the town our only consolation was that it was a one night stay.
Service was excellent! Very friendly and accommodating.
Will never go back even if some of the rooms are better, none of them have screens on the windows.
Elisa plascencia
Comment from Hotel Management
10 Aug 2024 by hotel santo santiago, Hotel Management
Hola Elisa,lamentamos que su estancia en el hotel boutique Santo Santiago no fuera de su agrado,ya que nuestro objetivo es que al estar aquí sea una grata experiencia.Todas las habitaciones del hotel son diferentes unas hermosas,otras de carácter más rústico..nuestros clientes son lo más importante y por ende se les escuchó y como solución les ofrecimos cambiarse a alguna de las otra de las habitaciones que teníamos disponibles y ustedes por voluntad decidieron quedarse en la misma habitación.Gracias por las observaciones ya estamos trabajando en eso para seguir mejorando.
by A verified traveler
Posted 8 Aug 2024
Perfecto
Comment from Hotel Management
9 Aug 2024 by hotel santo santiago, Hotel Management
Mario agradecemos sus comentarios,le esperamos pronto en esta su casa hotel santo santiago
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
20 Aug 2024 by HOTEL SANTO SANTIAGO, Hotel Management
Gregorio agradecemos su calificación.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
9 Aug 2024 by hotel santo santo, Hotel Management
Sandra agradecemos su calificación.Le esperamos pronto en esta su casa hotel santo santiago
by A verified traveler
Posted 7 Jul 2024
Staff was friendly and helpful. Don’t let the outside fool you. Very quant and Charmin inside.
Comment from Hotel Management
10 Jul 2024 by hotel santo santiago, Hotel Management
Elizabeth agradecemos sus comentarios y le esperamos en esta su casa hotel santo Santiago
by A verified traveler from North hills
Posted 3 Jul 2024
We loved the place but only problem was that we got room 14 and some dogs across the street didn’t really let us sleep. No hot water either
by A verified traveler
Posted 30 May 2024
Great property
Comment from Hotel Management
31 May 2024 by HOTEL SANTO SANTIAGO, Hotel Management
Zaul muchas gracias por su calificación.Le esperamos pronto en esta su casa hotel santo Santiago
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by HOTEL SANTO SANTIAGO, Hotel Management
Jenny un placer el tenerle de nuevo en esta su casa hotel santo Santiago,Esperamos verle de nuevo
