Ratings based on 1,285 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Hallways on the 4th floor were very dark. There is only one trash can in the room. There no one in the swimming pool to provide you with a towel you have to reach the front desk and they will bring it you. Most of the Staff was very friendly and made me feel right at home.
Comment from Hotel Management
3 Dec 2024 by Denise, Hotel Management
Thank you for sharing your feedback with us! We're glad to hear that most of our staff made you feel at home—that's exactly what we strive for. We appreciate your observations about the hallways, trash cans, and pool towels; your input helps us improve. We'll make sure to address these points to enhance the guest experience. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
by A verified traveler
Posted 30 Nov 2024
We always stay here when visiting Guadalajara and love the Moralas and surrounding area. This year we stayed in the newer section and did not like the room nearly as much. Bathroom lighting was terrible - even with both lights on. Room was much smaller than others we previously stayed in. It did have a very nice balcony despite the noise!!
Comment from Hotel Management
2 Dec 2024 by Denise, Hotel Management
Thank you for your feedback! We're thrilled to hear that Hotel Morales remains your preferred choice in Guadalajara and that you enjoy the surrounding area. We regret that your experience in the newer section didn't fully meet your expectations. Your comments about the lighting and room size are very valuable to us, and we will share them with our team to enhance future stays. We're glad you enjoyed the balcony despite the noise, and we hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 30 Nov 2024
Location is near beautiful architecture, local shops and easy transportation. The staff was super nice and the hotel has beautiful colonial style. The price is unbelievably low for what the hotel offers.
Comment from Hotel Management
2 Dec 2024 by Denise, Hotel Management
Thank you for your kind words! We're thrilled you enjoyed our convenient location, colonial charm, and the warm hospitality of our team. Offering great value for our guests is always our goal. We look forward to welcoming you back for another wonderful stay!
by A verified traveler from Mundelein
Posted 28 Nov 2024
Everyone was friendly. The room was amazing.
Comment from Hotel Management
28 Nov 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
by A verified traveler from ANAHEIM
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
by A verified traveler
Posted 26 Nov 2024
We wholeheartedly recommend staying at Hotel Morales. The hotel is wonderful. The staff is amazing. The restaurant for breakfast or dinner is excellent. Mario and Ruben were available at all times to help with any issue and give advice on local options and tours. Daniel and Javier were impeccable waiters in the restaurant. The historical hotel was spotless top to bottom, and kept in perfect maintenance. The atmosphere of the hotel is elegant, yet relaxing. Our room opened to the interior so the busy streets of Guadalajara could not be heard. The room was spic and span and everything was well maintained. The interior courtyard feel was fantastic. I could go on and on. If I could give Hotel Morales 10 stars I would. Thank you to the wonderful staff and management. I hope to see you all again!
Comment from Hotel Management
27 Nov 2024 by Denise, Hotel Management
Thank you so much for your heartfelt review and glowing recommendation! We are thrilled to hear that your experience at Hotel Morales was nothing short of amazing. Our team, including Mario, Ruben, Daniel, and Javier, will be delighted to know they made your stay extra special.It’s wonderful to hear you enjoyed the elegance and tranquility of our historical hotel, as well as the impeccable service and dining options. We truly appreciate your kind words and hope to welcome you back to your home in Guadalajara very soon!
by A verified traveler
Posted 25 Nov 2024
Beautiful property and friendly staff.
Comment from Hotel Management
26 Nov 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
by A verified traveler
Posted 25 Nov 2024
Only hotel I stay when I travel to guadalajara
Comment from Hotel Management
25 Nov 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Denise, Hotel Management
Dear Guest, Thanks for sharing your comments about your recent stay at Hotel Morales, we are happy to know that you enjoyed it. We are ALWAYS waiting for you!
