Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
They clean the room very late,l went out at 9 and l come back at 3 room not clean , towels are old not white any more Because they are old.
by A verified traveler
Posted 19 Nov 2024
New hotel with all the necessary facilities and comfortable beds to have a good relaxing night..👌
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Great place
Comment from Hotel Management
13 Nov 2024 by Sales Manager, Hotel Management
Thank you Juan for rating us!
by A verified traveler
Posted 2 Nov 2024
Only issues were the towels. They need to get new sets and have enough to go around. There was one day they didn’t have enough.
Comment from Hotel Management
5 Nov 2024 by Gte. Ventas , Hotel Management
Thank you for your rating on your stay with us! We are doing our best efforts to improve this issue you had mention. Thank you again to help us tu be better each day!
by A verified traveler
Posted 28 Oct 2024
The only thing we didn't like were the towels. They were rough, scratchy and well worn.
Got great advice from the concierge staff on things to do and places to see.
Comment from Hotel Management
29 Oct 2024 by Sales Manager, Hotel Management
Thank you Clifford for share your experience! We are glad to know you had enjoy your stay with us. We are working to fix our towels issue as soon as posible. We hope see you soon!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Gte. Ventas , Hotel Management
¡Gracias Algor por tu calificación!
by A verified traveler
Posted 28 Oct 2024
Great place to stay as many time that I have stayed at the IHG. Very enjoyable
Comment from Hotel Management
29 Oct 2024 by Sales Manager, Hotel Management
Thank you Hector for share your experience! We are glad to know you had enjoy your stay with us. We hope see you soon!
by A verified traveler
Posted 25 Oct 2024
Great stay
Comment from Hotel Management
29 Oct 2024 by Sales Manager, Hotel Management
Thank you MARIO for share your experience! We are glad to know you had enjoy your stay with us. We hope see you soon!
by A verified traveler
Posted 24 Oct 2024
Todo excelente
Comment from Hotel Management
29 Oct 2024 by Gte. Ventas , Hotel Management
¡Gracias felipe por compartir tu experiencia! Nos da gusto saber que disfrutaste de tu estancia con nosotros. ¡Te esperamos de pronto regreso!
