Ratings based on 1,205 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The service was good except i kept asking for toiletries. The shower floor looked dirty.
Comment from Hotel Management
23 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Hello Dear VeronicaThank you for your comment, we look forward to welcome you again very soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Buen día, ScottieMuchas gracias por su visita, nos gustaría saber cómo mejorar su experiencia con nosotros para ofrecer un mejor servicio.Quedamos atentos.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Buen dia, JodyGracias por su visita. Le esperamos pronto nuevamente.Saludos
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Hello Dear GenesisThank you for your visit.Best regards!
by A verified traveler
Posted 17 Nov 2024
My sick was plug up on first day, I ask to be move to the same floor as my sister and they refused. Not very welcoming . Your surroundings of the hotel lots of homeless peoplle sleeping. Scary to walk around . The manager not very helpful. Had attitude. How is it possible you have people working there. Client should be first .
Comment from Hotel Management
18 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Hello AnaThank you for taking the time to share your experience, we will take your comment into account to improve our guests experience. We look forward welcome you and offer you a better experience!
by A verified traveler
Posted 15 Nov 2024
People in the front reception were incredibly rude. There was absolutely no sense of customer service or even politeness. My room card needed to be re-activated every day and every single time I received incredibly bad service. I am a paying customer and expected more especially from a double tree hotel. Very very very disappointed.
Comment from Hotel Management
15 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Dear AlmaThank you for taking the time to share your experience, we are not sure why your keys were suffering deactivations, probably keeping the key attached to the cell phone since after conducting an investigation, our Operations Manager personally checked the battery in your room. so everything was in order. We are very sorry for the inconvenience this may have caused you and hope you will give us an opportunity to visit again.
by A verified traveler
Posted 14 Nov 2024
Nice service customer service
Comment from Hotel Management
14 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Thank you for taking the time to share your experience, we would love to welcome you back again!
by A verified traveler
Posted 13 Nov 2024
The staff treated me very well. The view was spectacular. There were plenty of food options and also activities. The staff helped me book a couple of tours/excursions. I will return.
Comment from Hotel Management
14 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Thank you very much for sharing with us your recent stay, we would like to receive you again very soon!Best Regards!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations., Hotel Management
Muchas gracias, por tomarse el tiempo para calificarnos esperamos pronto volverlo a tener el el hotel
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by DoubleTree by Hilton Guadalajara Centro Histórico, Hotel Management
Buen día, Estimada MargaritaMuchas gracias por su visita, esperamos en su siguiente estancia poder mejorarla.Saludos
