Ratings based on 72 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Everything was wonderful! Great and friendly staff! Very clean rooms. Would definitely recommend to anyone visiting Kraków.
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 27 May 2024 on Hotels
by A verified traveler
Beautiful Hotel
Posted 21 May 2024 on HotelsExtremely attractive hotel. Very unique in his style. Had a great time.
by A verified traveler
Posted 27 Apr 2024 on Hotels
by A verified traveler
Comfortable hotel complex outside city center
Posted 24 Mar 2024 on HotelsCame for a conference and found the hotel complex pretty impressive. Loved the architectural factory aesthetic, lots of restaurants, and while I didn't use the spa/pool others said it was excellent. My room was large and the bed really comfortable. Wonderful breakfast buffet. I was told I didn't have conditioner or body lotion because to save the environment by having less plastic bottles in the room but some of the other rooms had them and I had to go out and buy these items so their logic is off. The bathroom door is rigged to fully shut which I found incredibly annoying and had to prop it open with a bag. Staff in the hotel bar seemed to have contempt for customers but front desk staff were great. So some things were wonderful, others need improvement. Overall I was glad to stay there and would return in future.
Comment from Hotel Management
28 Mar 2024 by Mercure Kraków Fabryczna Team, Hotel Management
Dear C,Thank you very much for choosing us in this opportunity.It is a fortune to know by your assessment that our services managed to live up to your expectations.Our doors will always be open to please you once again with our unparalleled hospitality.Best regards,
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
28 Mar 2024 by Mercure Kraków Fabryczna Team, Hotel Management
Dear Alexander,Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków.Best regards,
by A verified traveler
Posted 12 Feb 2024
All good
Comment from Hotel Management
28 Mar 2024 by Mercure Kraków Fabryczna Team, Hotel Management
Dear Robert,Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again!
by A verified traveler
Posted 16 Jan 2024 on Hotels
by A verified traveler
Posted 14 Dec 2023
Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!
