Ratings based on 67 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Very clean hotel and rooms were comfortable. Loved the food in the restaurant and everything was reasonably priced. Highly recommended.
Comment from Hotel Management
19 Nov 2024 by Karolina Machowska, Front Office, Hotel Management
Dear Julie,Thank you so much for sharing with us your experience regarding your recent stay. We are delighted to receive such a positive feedback! It is for sure a motivation for us to constantly improve our service. Feel more than welcome to visit us again. We are looking forward to hosting you.Best regards,Karolina Machowska, Front Office
by A verified traveler
Posted 25 Oct 2024
On my 1st night there was an insect on the desk moving as it was upside down, I was ringing the reception twice but no one was answering the phone. They could add on their website accesibility to transport link as trams are outside of the hotel.I requested my room to be cleaned on tues but never hapened.If the staff could be more helpful when asked about public transport inquiries. They could encourage the guests to book those famous tours with them instead of booking them in town or somewhere else.Not all of them could explain very well in english.
by A verified traveler
Posted 14 Oct 2024
An excellent choice near, but not in historic old town. A tram line is literally outside the door and for the equivalent of $1 old town is just 3 stops away, or a pleasant 15-20 minute walk. The hotel is spotlessly clean, the rooms are large, with comfortable beds and plenty of hot water. The restaurant on site is surprisingly good and fairly priced. The staff speaks sufficient English for linguistically challenged American and British travelers. One unexpected bonus was soundproof rooms, meaning you were in an oasis of quiet at night, and slept quite well.
Comment from Hotel Management
6 Nov 2024 by Joanna Kocoń, Reception Desk, Hotel Management
Dear Mr. Jeffrey,Thank you very much for your detailed and thoughtful review! It’s wonderful to hear that you enjoyed our hotel, and we’re glad our beds provided a restful night’s sleep.We look forward to the pleasure of welcoming you back to us on your next visit to Kraków!Warm regards,Ibis Styles Kraków Centrum Team
by A verified traveler from LONDON
Posted 16 Sep 2024
Good value for money and location
Comment from Hotel Management
19 Sep 2024 by Joanna Kocoń, Hotel Management
Dear Mr. Jason,Thank you for taking the time to share your feedback! We're glad to hear that our hotel was convenient for your needs. It’s always great to know when we meet our guests' expectations.We hope to have the pleasure of welcoming you back on your next visit to Kraków!Best regards,The Ibis Styles Kraków Centrum Team
by A verified traveler
Posted 12 Sep 2024
Clean, spacious rooms. Friendly and helpful staff. Nice breakfast. Good transport link to centre on tram.
Comment from Hotel Management
13 Sep 2024 by Joanna, Hotel Management
Dear Mr. Elliot,Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us, especially our staff.We always strive to provide the best experience for our guests, and your feedback is truly appreciated.We hope to welcome you back to Ibis Styles Kraków Centrum soon. Please don’t hesitate to reach out if you need any assistance with future bookings.Best regards,Ibis Styles Kraków Centrum Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Joanna, Hotel Management
Dear Mr. Santiago,Thank you for taking the time to share your feedback regarding your stay at Ibis Styles Kraków Centrum. We are thrilled to know that you had a positive experience with us.Your satisfaction is our top priority, and we are happy to hear that our services met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.Should you require any assistance with your next stay, please feel free to reach out to us.Best regards,Ibis Styles Kraków Centrum Team
by A verified traveler
Posted 6 Sep 2024
I stayed here for 10 days. The hotel and staff were wonderful and the tram station into town is right outside. The hotel is new and clean.
Comment from Hotel Management
11 Sep 2024 by Joanna, Hotel Management
Dear Mr. Matthew,Thank you so much for your kind review and for choosing to stay with us! We are delighted to hear that you enjoyed your time at Ibis Styles Kraków Centrum and appreciated our staff.We hope to welcome you back during your next visit to Kraków!Best regards,The Ibis Styles Kraków Centrum Team
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Marta Ciwińska, Front Office Manager, Hotel Management
Dear McCrar,Thank you for the perfect rating! We’re thrilled to hear that you had a great experience with us.We look forward to your next visit!Best regards,
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Marta Ciwińska, Hotel Management
Dear Guest Johan,Thank you for taking the time to leave a rating for our hotel. We are delighted that you chose to stay with us.We are committed to making every visit as enjoyable as possible, and we would greatly appreciate it if you could share more detailed comments about your experience. Your feedback helps us improve our services and better meet the needs of our guests.We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Marta CiwińskaFront Office Manager
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Marta Ciwińska, Hotel Management
Dear Guest Abigayil,Thank you for taking the time to leave a rating for our hotel. We are delighted that you chose to stay with us.We are committed to making every visit as enjoyable as possible, and we would greatly appreciate it if you could share more detailed comments about your experience. Your feedback helps us improve our services and better meet the needs of our guests.We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Marta CiwińskaFront Office Manager
