Ratings based on 63 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Disappointment

Posted 5 Jan 2020 on Hotels
We boked our order when we saw in the site its 28 km from us. When we understand it ,we tried to cancell but we couldn't ritch your costemer service and the chat with you didnt help. Tried calling servie the nubber send us to flight information. We desided to drive 83 k to the jufa hotel. When we arived at 20:50 they told us that thier is no dinner. Even that it was inclouded in the price. They send us to a local resturant but it was cloused.we went to sleep after they gave us braed and butter. We went to the rooms one of tham was not clean after last costumer. We had to go back to lobby to ask to get a clean room.
Comment from Hotel Management
8 Jan 2020 by Regionalmanagement, Hotel Management
Dear Yitshak, Thank you for taking the time to give us feedback and your honest feedback. We are very sorry that your stay in our house was not to your complete satisfaction. Please note for future bookings that on all online booking platforms the distances are generally given as the crow flies. We have no influence on this. We also have to adhere to the guidelines of the management regarding the cancellation guidelines. We are sorry that you arrived outside of the restaurant opening times, unfortunately we were not aware that the local restaurant was not open unscheduled. We would ask for a short message for future stays in the late arrival, then we can keep something for you. Otherwise there is always our bistro menu, which was also offered to you. Since we have to pay the commission of the total booking amount and you did not use our accommodation, we were not able to pass on the full discount to you on departure. We would like to expressly apologize that one of the two rooms had not yet been made due to an internal communication error. However, this error was immediately remedied by changing the room. We would still be very happy to welcome you again in one of our JUFA Hotels! Kind regards from Grünau, Your team from the JUFA Hotel Almtal
2 out of 5
by A verified traveler

Posted 8 Dec 2019 on Hotels
No warm or hot water, very cold room without any heating, nothing worked and there was no possibility to solve problem immediately, we must slept in our jackets.. Hotel didnt inform us before arrival that they have problem with water, if they would tell us at least 2 hours before our arrival(they already knew it happened), we could rebook to another hotel. We didnt get this information even during check-in, we just found out by ourselfs when we wanted to get shower, personal told us mechanic should come next day to check the problem, it sounded like problem will be solved just maybe. Hotel appologised but no willing to discount in this case the original price for night, even for this really uncomfortable staying. We needed to find another hotel next day. Personal was nice but that's all, service not so great, I have done request for the room during booking and I had to ask on reception again as request box wasnt probably read. Breakfast okay, room nice but little simple, we couldnt even borrow kettle to the room with answers it could be dangerous.
Comment from Hotel Management
8 Jan 2020 by Regionalmanagement, Hotel Management
Dear Miroslava, Thank you for taking the time to give us feedback and your honest feedback. We are very sorry that your stay in our hotel was not to your satisfaction. We would like to expressly apologize for the heating failure, especially for the fact that due to the exposed location of the hotel, an emergency service was not immediately available and the repair was not carried out until the next morning. We are also sorry that there were communication problems prior to arrival, we have already discussed this with the responsible employee in order to avoid this in the future. We would be very pleased if we could convince you of the usual hospitality of our house during a new stay. Kind regards from Grünau, Your team from the JUFA Hotel Almtal
4 out of 5
by A verified traveler

Posted 16 Aug 2019 on Hotels
Only stayed one night and left early but the hotel was friendly enough and the location fantastic if you wanted to explore the local area or if you wanted to ski
Comment from Hotel Management
21 Aug 2019 by JUFA-Team Almtal, Hotel Management
Dear Phil! Thank you for your rating! We are glad that you enjoyed your stay. Hope to see you soon! Best regards Your JUFA-Team Almtal
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 May 2019 on Hotels
5 out of 5
by A verified traveler

Posted 30 Apr 2019
Quiet and clean property and friendly staff. Beautiful surrounding mountains.
Comment from Hotel Management
3 May 2019 by Tanja, Hotel Management
Dear Guest! Thank you so much for your 5 point rating! We are very happy, that you enjoyed your stay at our hotel and we are looking forward to your next stay. Best regards Your JUFA-Hotel Almtal
4 out of 5
by A verified traveler

Very nice hotel

Posted 10 Sep 2018 on Hotels
A nice hotel in a very pleasant and quiet location in Grunau. The same lady was on reception / bar duty throughout my stay and couldn’t have been more helpful. The hotel is set back from the road and has largish garden and plentiful parking. Views around the hotel are fabulous and add to the relaxing environment. The room itself was relatively basic but didn’t really lack anything - except maybe tea / coffee facilities (although in fairness a couple of complimentary small bottles of water were provided at the start of a he stay). Breakfast was typically continental. Dinner was buffet style but with a decent amount of choice. In summary, a very pleasant hotel and I nice place to spend a few days.
Comment from Hotel Management
19 Sep 2018 by Bettina Laucher (hotel manager), Hotel Management
Dear David! Thank you very much for your feedback about your stay in our JUFA hotel. We are happy that you enjoyed it in Grünau and that you liked our hotel. We really hope to welcome you once again. With kindest regards your JUFA-team from Almtal
4 out of 5
by A verified traveler

JUFA means child friendly

Posted 9 Sep 2018 on Hotels
Hotel was located with spectacular views. Evening meal was a help yourself buffet and changed every night. When booking didn't realise JUFA stands for children and first night was a few young screaming children in hotel. Rooms were very clean but had to ask for more pillows (wasn't a problem asked AM in room when returned in evening). Wifi was slow which makes it hard if on buisness trip
Comment from Hotel Management
19 Sep 2018 by Bettina Laucher (hotel manager), Hotel Management
Dear Trevor! Thank you for rating our JUFA hotel. As you already said it JUFA particularly stands for family vacation but also others like groups, bussines guests and sportsman. We are happy that you enjoyed your stay. As we never had problems with our Wifi we will check if there is a technical problem and fix it as soon as possible. We hope to welcome you soon again. With kindest regards your JUFA-team from Almtal
4 out of 5
by A verified traveler

Spacious rooms but not much beyond that

Posted 7 Jul 2018 on Hotels
We stayed here when traveling through Austria. The hotel was located in a beautiful area surrounded by mountains, and our room was spacious, clean and beautiful. However, the staff were not particularly friendly and did not go out of their way to meet our needs, both at check in and during breakfast. For example, we had to wait about 15-20 minutes for the buffet to get refilled with food, and my order for gluten free bread only arrived after I had finished my entire meal. The sauna, though beautiful, was filled with children and there was no place to sit.
Comment from Hotel Management
9 Aug 2018 by Vera Winkler (assistant of the regional manager), Hotel Management
Dear Susan! Thank you for rating our JUFA hotel. We are happy that you liked our hotel and we are sorry that our service didn't satisfied you. As we have to bake the gluten free bread it takes some time. We are sorry if it took to long. We hope to welcome you soon again. With kindest regards your JUFA-team from Almtal
5 out of 5
by Chutong

love this hotel!

Posted 6 Aug 2016 on Hotels
hotel staffs are helpful and friendly☺ always enjoy staying in JUFA!
4 out of 5
by A verified traveler

Posted 26 Mar 2024
Alles top! Mit Kindern einmalig da viel Bewegungsfreiheit
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