Ratings based on 284 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Gentleman checking me in was not overly friendly. He did not offer any information concerning breakfast, WiFi or anything else. Room was clean and comfortable but would probably not stay there again.
Comment from Hotel Management
4 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Teresa,Thank you for sharing your experience with us. We’re pleased to hear that you found your room clean and comfortable, as our team takes great pride in maintaining high standards for our guests’ comfort. We regret that you felt the check-in experience was lacking in warmth and information, as our staff is typically known for providing friendly service and helpful details regarding amenities like breakfast and WiFi. Your feedback is valuable, as it allows us to continuously improve our service and ensure every guest feels welcome and well-informed during their stay. We hope you’ll reconsider and allow us another opportunity to provide the exceptional experience we strive to offer.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Guest Relations Management, Hotel Management
Hi Jennifer,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 20 Oct 2024
No housekeeping service, no fresh towels, no fresh coffee, no fresh cups. The breakfast offerings were meager.
Comment from Hotel Management
22 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Michael,Thank you for your feedback. While our housekeeping team strives to provide attentive and timely service, we understand there may have been a lapse during your stay, and we apologize for any inconvenience this caused. Fresh towels, coffee, and cups are always available upon request, as we aim to cater to each guest’s preferences. Regarding breakfast, we do our best to offer a variety of items, but we will certainly take your comments into account as we continually evaluate our offerings. We appreciate your input and hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 28 Sep 2024
The hotel was clean, beds were comfy and it was convenient (right off the main road). Close to Lake with several eateries within driving distance. The only thing we did not care for was the breakfast. It was coffee, cereal, yogurt and packaged sausage on mini buns with packaged muffins. It was okay for quick bite, but we're used to waffles, scrambled eggs, etc. We would go back though.
Comment from Hotel Management
30 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Shelley,Thank you for sharing your feedback with us! We’re thrilled to hear that you found our hotel clean, comfortable, and conveniently located near the lake and various eateries. While we strive to offer a variety of breakfast options, we appreciate your input on our current offerings and will certainly consider it as we evaluate ways to enhance our guests' experiences. We’re glad to know you would consider returning, and we look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 9 Sep 2024
We have a service dog. We resserved a king bed room. Once we arrived we were made to move to a queen sized room "for the same price" because it had tile floor rather than carpet. When i told him i wanted to keep the king bed he said we need to take the queens because thats all they had for pets. I clarified that it was not a "pet" it was a service animal and even offered to provide paperwork. We ended up getting pushed to the 2 queen beds anyways because it was so late when we came to check in i didnt want to try to have to fimd another room. Bed sheets are extremely itchy and rough. Woke up itching all over my back and legs.
Comment from Hotel Management
11 Sep 2024 by Guest Relation Management , Hotel Management
Hi Justin,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding the room change and the misunderstanding about your service dog. We recognize the importance of accommodating service animals appropriately, and we are sorry that this was not handled correctly during your stay. Your feedback is valuable to us, and we are committed to improving our services and guest satisfaction. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.
by A verified traveler from Jefferson City
Posted 9 Sep 2024
I stayed one night while traveling for a funeral. No issues at all.
Comment from Hotel Management
10 Sep 2024 by Guest Relation Management, Hotel Management
Hi Audria,Thank you for your feedback. We’re pleased to hear that your one-night stay went smoothly and that you had no issues. We understand that traveling for a funeral can be challenging, and we’re glad we could provide you with a comfortable place to rest. We wish you all the best and hope to have the opportunity to welcome you back under more favorable circumstances.
by A verified traveler
Posted 26 Aug 2024
I liked that it had coffee available anytime.
Comment from Hotel Management
27 Aug 2024 by Guest Relation Management, Hotel Management
Hi Constance,Thank you for your feedback! We’re pleased to hear that you enjoyed having coffee available at any time during your stay. We believe that having a convenient coffee station adds to the comfort and enjoyment of our guests’ experiences. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 14 Aug 2024
Close to the lake. Bed was comfortable. Room was quiet.
Comment from Hotel Management
14 Aug 2024 by Guest Relation Management, Hotel Management
Hi Twila,Thank you for sharing your experience! We’re glad to hear that you enjoyed the proximity to the lake and found the bed comfortable and the room quiet. Providing a peaceful and restful environment is important to us, and we're happy that you had a relaxing stay. We appreciate your feedback and hope to welcome you back for another enjoyable visit soon!
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
11 Aug 2024 by Guest Relations Specialist, Hotel Management
Hi Patrick,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Guest Relations Specialist, Hotel Management
Hello,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
