Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Torrington
Posted 1 Jan 2025
The room was very clean but it needs a little bit of updating.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 30 Dec 2024
My room was near the elevator and each time someone took it , I could hear and feel the elevator thru the wall. I have stayed before in hotels with rooms near the elevator and did not hear a thing. This caused me to not sleep well each night by the 5th night ofI decided to end my stay and head home
by A verified traveler
Posted 29 Dec 2024
Decent stay. Friendly staff.
Safety lock on room door was broken.
by A verified traveler
Posted 19 Dec 2024
Short distance to Mohegan casino
by A verified traveler
Posted 17 Dec 2024
Centrally located to major attractions. The breakfast choices were diverse and everything was tasty and fresh. The hotel was clean and the room was spacious. We also had water, coffee, tea and hot coco in the lounge area available for free anytime. This area was always stocked and clean. Highly recommend staying here.
by A verified traveler
Posted 10 Dec 2024
Despite nice staff, would not stay there again and would not recommend.
The bathroom door is not a regular door and had a 3 inch gap so thst if someone is on the toilet and you are opening the room door, you can easily see the person on thentoulet as can anyone walkign by in the hall andni dont mean just a glimose of a person, i mean youncna see them completely. When i mentioned this to staff they said yes they knew and this was the number one comolaint from guests. I alao mentioned the strong cigarette odor in thenroom coming from the bathroom and they said that was another issue they were aware of. Finally, a good sized portion of one of the drapes was stained with what we were told was ketchup. I can't believe how much we paid to stay in this place. I appreciated the staff's honesty in saying they were aware of all the issues.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Manager, Hotel Management
We are disappointed to see you did not enjoy your stay with us. We hope you give us another chance in the future.
by A verified traveler
Posted 29 Nov 2024
Very clean, new fitness center, pool
Comment from Hotel Management
2 Dec 2024 by Manager, Hotel Management
Thank you for the 5/5 rating!
