Ratings based on 977 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Room was very big and nice layout
by A verified traveler
Posted 30 Nov 2024
Thankfully it was just one night and it was for my husband I. If we had our kids with us we absolutely would not have stayed… the only good thing was that that had a pretty Christmas tree in the lobby. So to start… the only words that the lady at the front desk said to us were “sign” as she flung all the papers at us from behind the window and she was not happy when I asked for my license back… easy mistake but a smile would have been nice. The elevator smelled terrible! The doors to the rooms all look like they were kicked in at one point. Our door didn’t even have half of the lock that latches. The door to the back parking lot didn’t lock… so tha made us feel real safe… There were dead bugs in the bathroom, a hole in the bathroom wall that was filled with toilet paper. There were half smoked cigarettes in the room. Graffiti on the wall. Only one tv worked.. in black and white and it was “snowy” as my grandmother would say so you couldn’t even see what you were watching. The sinks both gave you a shower when you turned them on and we could only get cold water out of them. The towels all had some sort of black stains on them… And we were extremely disappointed that the main reason we chose this hotel was for the jacuzzi tub which we didn’t even use bc it was filthy and looked to be falling apart!
Comment from Hotel Management
1 Dec 2024 by Chet, Hotel Management
we apologize for your inconvenience. we will try our best for next time thanks
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Chet, Hotel Management
Thanks for your rating, Hope to serve you againThanks
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Chet, Hotel Management
Thanks for your rating, Hope to serve you againThanks
by A verified traveler
Posted 21 Nov 2024
Tough neighborhood area but hotel was fine.
Comment from Hotel Management
21 Nov 2024 by Chet, Hotel Management
thank you for staying with us .we appreciate your feedback..
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Chet, Hotel Management
Hi Betty thanks for staying with us. we appreciate your feedback......
by A verified traveler
Posted 18 Nov 2024
The suite was very spacious and very comfortable.
There is no coffee in the rooms and at Gold Star Inn & Suites.
Comment from Hotel Management
19 Nov 2024 by Chet, Hotel Management
thankyou for your feedback. we will try our best for future guest.
by A verified traveler
Posted 18 Nov 2024
it was dirty and gross
Comment from Hotel Management
19 Nov 2024 by Chet, Hotel Management
Hi Luke we are so sorry for your inconvenience..
by A verified traveler
Posted 15 Nov 2024
Absolutely disgusting
Comment from Hotel Management
16 Nov 2024 by Chet, Hotel Management
we apologize for your inconvenience, we will try our best for next time Thanks
