Ratings based on 439 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cornelius
Posted 1 Jan 2025
Not Impressed! Stayed at the Haley, which basically means we hide you away from all of the amenities!!! It’s at the end of the property and you have to track to amenities.
Don’t waste your time calling the front desk. If you’re lucky and they feel picking up, they will transfer you to the staff cafeteria repeatedly.
Don’t ask for anything which is outside of their usual process. Like asking for a cart to help you take your luggage to your car BEFORE you’ve completed your checkout process. It was our last day, we woke up wallet and wanted to put our luggage in the car early to avoid the chaos at the desk at normal checkout time. Then go and have breakfast after, and then finally checkout. They refused to send anyone until after ate ate and were ready to checkout. We wheeled our bags ourselves from building 3 to the parking lot! Then had breakfast, and then checked out.
The property is not being maintained. I’ve heard they’ve purchased a new proper in Rodney Bay, so guessing they’re not putting any money into this building before potentially selling it!
The staff walk around as if they’re at home with friends. Laughing and chatting with each other and disregarding the customer. It’s pervasive and systemic that you cannot blame the staff. It’s a top down, management issue!!!
We were there for our honeymoon for 1 night. The front desk promised us that we would be able to get a dinner reservation, just explain to the restaurant manager. Good luck!!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by HSL, Hotel Management
Dear Valued guest,Thank you for your amazing feedback and would love to serve you again in the near future. Warmest Regards,
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by HSL, Hotel Management
Dear Valued Guest,Thank you for your perfect review and we are looking forward to serving you again soon. Warmest Regards,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by HSL, Hotel Management
Dear Valued Guest,We appreciate your feedback but we are disappointed that you stay seemed less than perfect. We'd love to know more about your experience so fee free to contact us. Warmest Regards,
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
8 Dec 2024 by HSL, Hotel Management
Dear Valued Guest,Thank you for your perfect review and we are very much happy for your feedback. We are surely looking forward to serving you again.Warmest Regards,
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by RSL, Hotel Management
Dear Valued Guest,Thank you for your review and we hope that we can serve you again soon. Warmest Regards,
by A verified traveler
Posted 3 Dec 2024
We just arrived home from a lovely holiday at Royalton St Lucia and we would highly recommend this resort, great facilities, the most lovely staff , great food and a great selection of restaurants, we loved it
And St Lucia is of course truly beautiful
The resort is not new and there a few bits of maintenance needed here and there but nothing that interfered with our holiday
Comment from Hotel Management
3 Dec 2024 by HSL, Hotel Management
Dear Valued Guest,Thank you for your perfect review. We are very happy to hear that you had an amazing time and all our amenities were exactly what you expected from a vacation.We look forward to serving you again.
by A verified traveler
Posted 28 Nov 2024
The first two day i stayed there was no water they were no phone call or posting stating that there will not be any water. i had to complain on two occasions because the room wasn't clean and on the last nigt there was no water again for me to take a shower after going out all day and
Comment from Hotel Management
29 Nov 2024 by HSL, Hotel Management
Dear Valued Guest,We would like to first apologize that you had this experience as this is not a reflection of our usual standard. We will continue to work to ensure all our services are as they should be. Thank you for taking the time out to leave your feed back, we truly appreciate it.Warmest Regards,
by A verified traveler
Posted 28 Nov 2024
This is ranked as a 5 star resort but in reality it is not. Service and food at the buffet was hit or miss. Getting towels or water in the room again not consistent. Some of the staff were amazing but a lot of staff were not and I felt like I was bothering them. The resort was very generic and didn’t feature a lot of local culture. If you like country music this is the resort for you, they played it constantly. I did not feel like I was in Saint Lucia.
Comment from Hotel Management
28 Nov 2024 by RSL, Hotel Management
Dear Valued Guest,We are sorry to hear that your experience at our resort did not meet your expectation. Your feedback is very valuable to us as we continue to strive to deliver the best service possible, always.Thank you for taking the time out to leave your feedback.Warmest Regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by HSL, Hotel Management
Dear Valued Guest, Thank you for your perfect feedback and we do hope to serve you again very soon.Warmest Regards,
