Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The water park and beach were great. The food and drink was excellent. The staff were very friendly and helpful.
Comment from Hotel Management
16 Dec 2024 by Unice, Hotel Management
Dear Matthew,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your activities whilst here with us. It is wonderful that you found the staff friendly and helpful. We are delighted that you enjoyed your food and drink, and the water park and beach were great.We do hope for another opportunity to serve you again at our beautiful location.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 9 Dec 2024
Excellent customer Service. Would highly recommend
Comment from Hotel Management
9 Dec 2024 by Unice, Hotel Management
Dear Olakunie,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your recent stay with us. We are delighted that you found our customer service excellent. We do strive to ensure that every guests is provided with a memorable experience.We do hope for another opportunity of serving you again.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Unice, Hotel Management
Dear Joseph,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted to have had the pleasure of serving you during your recent stay, and we thank you for providing feedback.We do hope for another opportunity of serving you again.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler from Hollis
Posted 4 Dec 2024
Overall, a pleasant stay.
Comment from Hotel Management
4 Dec 2024 by Unice, Hotel Management
Dear Darlene,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you providing a rating on your recent stay with us. We do look forward to another opportunity of serving you again.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Unice, Hotel Management
Dear Sammy,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your recent stay with us.We look forward to serving you again.Kind regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 28 Nov 2024
The water park was perfect for the kids. The staff were amazing and very welcoming. The beach is stunning. The only thing we didn’t like is we had to wait between 1-2 hrs for our food to arrive, every time it was a la carte.
Comment from Hotel Management
4 Dec 2024 by Unice, Hotel Management
Dear Mireille,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you and your family enjoyed the water park, the stunning beach, and the warm hospitality of our staff. Creating a memorable and enjoyable experience for our guests is always our top priority.We sincerely apologize for the delays you experienced during your a la carte dining. This is not the standard of service we strive to provide, and we understand how frustrating this must have been for you and your family. Your feedback has been shared with our food and beverage team so we can address these delays and implement measures to enhance efficiency while maintaining the quality of our meals.We truly appreciate your comments as they help us improve. We hope to welcome you back soon for an even better experience!Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Unice, Hotel Management
Dear Pauline,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your recent stay with us. We do hope for another opportunity of serving you again.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 18 Nov 2024
The staff and beach were amazing. The room was fantastic too. Really enjoyed our stay
Comment from Hotel Management
18 Nov 2024 by Unice, Hotel Management
Dear Katherine,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind words! We’re thrilled to hear that you had an amazing stay and enjoyed our fantastic staff, beautiful beach, and comfortable accommodations.Your feedback motivates us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back to Bay Gardens Resort & Spa for another memorable visit.Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 17 Nov 2024
The front desk, housekeeping and bar tenders were wonderful. Location is great and right on the beach.
Comment from Hotel Management
17 Nov 2024 by Unice, Hotel Management
Dear Jill Katherine,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind feedback! We’re delighted to hear that our Front Desk, Housekeeping, and Bartending teams made your stay enjoyable. It’s also wonderful to know you appreciated our prime beachfront location.We look forward to welcoming you back for another relaxing and memorable stay at Bay Gardens Resort & Spa. Sunny regards,Unice CalixteFront Desk Manager
by A verified traveler
Posted 11 Nov 2024
Property location and beach
Comment from Hotel Management
14 Nov 2024 by Unice, Hotel Management
Dear Nimshah,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing feedback on your recent stay with us. We are delighted that you enjoyed the location and the beach. We are sorry that we did not meet all of your expectations during your stay with us.We look forward to the pleasure of serving you at our property.Sunny regards,Unice CalixteFront Desk Manager
