Ratings based on 733 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
The staff were lovely, welcoming and helpful. It’s a basic hotel that fulfilled the needs at the time. Staff were extremely accommodating when we needed to book a few extra nights at short notice.
Comment from Hotel Management
12 Nov 2024 by Team Mercure Groningen Martiniplaza, Hotel Management
Dear Daya, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Team Mercure Groningen Martiniplaza
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Team Mercure Groningen Martiniplaza, Hotel Management
Beste Thomas, Hartelijk dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Team Mercure Groningen Martiniplaza
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 16 Sep 2024
The location was not great for walkers/pedestrians coming from the train station or airport to the Big Market SQ. or the Fish market sq. (Central Business Dist.) Also, there was alot of messy construction outside the front entrance, by the highway/freeway. Great hotel though, especially if you drive or are in GRN for a conference/event at the Martini Arena.
Comment from Hotel Management
17 Sep 2024 by Rick Haandrikman
Cluster General Manager, Hotel Management
Dear Dominic, Thank you for taking the time to share your review.We are thrilled to hear that your stay at Mercure Groningen Martiniplaza was overall a pleasant one.We are delighted that you found the cleanliness of our rooms and the condition of our hotel to be impeccable. It's also rewarding to know that our room amenities and service met your expectations, providing you with a comfortable and enjoyable stay.However, we understand that the location and the external construction may have caused you some inconvenience. The hotel is indeed designed to be easily accessible by car, and we are situated next to the Martiniplaza Event & Conference Center which is ideal for guests attending events there. Moreover, we are taking note of your feedback regarding the construction and will seek to improve the guest experience during such external developments.Nonetheless, we hope you had the opportunity to enjoy our close proximity to the Stadspark and the convenience of reaching the city center by a short bus ride. Our location is appreciated for its easy access to the surrounding attractions, and we hope this enhanced your stay in Groningen.We look forward to welcoming you back in the future.Best wishes,We hope we will have the opportunity to see you again in the future. Best regards,Rick HaandrikmanCluster General Manager
by A verified traveler
Posted 21 Aug 2024 on Ebookers
Great hotel, near business and shopping on cycling distance. Good restaurant and nice pleasant bar. Sufficient parking at low price .
Comment from Hotel Management
22 Aug 2024 by Cluster General Manager, Hotel Management
Dear Joseph, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed our convenient location close to business venues and shopping areas, our well-appointed restaurant, and the inviting atmosphere of our bar. It is wonderful to know that you found our parking facilities ample and reasonably priced. Your commendation of the room cleanliness, hotel condition, and the service we provide is very much appreciated. We take great pride in our room amenities and are pleased they added to the comfort of your visit.We look forward to seeing you again soon.Best regards,Rick HaandrikmanCluster General Manager
by A verified traveler
Posted 5 Aug 2024
Far from City Center
Comment from Hotel Management
6 Aug 2024 by Petra Hoekstra Hotel manager, Hotel Management
Dear Isam, Thank you for taking the time to review your stay.We regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.We are looking forward to welcoming you again. All the best!Petra HoekstraHotel manager
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Petra Hoekstra Hotel manager, Hotel Management
Dear James,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Petra HoekstraHotel manager
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by Petra Hoekstra Hotel manager, Hotel Management
Dear John,Thank you for such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to a return visit from you in the future.Best wishes,Petra HoekstraHotel manager
by A verified traveler from Middelburg
Posted 3 Jul 2024
Gewoon goed voor een low-end hotel.
Comment from Hotel Management
4 Jul 2024 by Petra Hoekstra Hotel manager, Hotel Management
Beste Sil,Het is fantastisch om te horen dat uw verblijf bij het Mercure Groningen Martiniplaza naar wens was.Wij zijn verheugd dat u de netheid van onze kamers, de conditie van het hotel en de service als positief heeft ervaren. Onze gasten waarderen de moderne inrichting, de nieuwe matrassen die in 2023 zijn geplaatst en de dagelijkse schoonmaak, wat bijdraagt aan de algehele ervaring. Hoewel u de voorzieningen op de kamer als neutraal heeft beoordeeld, hopen we dat de beschikbare faciliteiten zoals de airconditioning, minibar, regendouche en gratis WiFi hebben bijgedragen aan uw comfort.Wij waarderen uw feedback en hopen u een volgende keer opnieuw van dienst te kunnen zijn.Petra HoekstraHotel manager
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Petra Hoekstra Hotel manager, Hotel Management
Dear Alexandru,Thank you for such a great review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,Petra HoekstraHotel manager
