Ratings based on 51 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Friendly staff but slightly disappointing overall
Posted 22 Aug 2024 on HotelsGreat service, nicely designed hotel, lovely pools. Food was very good, especially breakfast, which was epic. Very friendly and helpful staff who couldn't do enough for you. The real problem was the other guests, who did not make us feel at all welcome. The infinity pool was lovely but dominated by people taking selfies. Near enough to Krakow for a day trip but some of the restaurants and such like in the villages nearby were great fun and very friendly. The lake itself looks lovely from a distance but there was an algae bloom that made swimming unwise. Relaxing in the garden was frequently interrupted by motorboat and jetski noise, which was a shame.
by A verified traveler
Wonderful Hotel
Posted 12 Aug 2024 on HotelsFor sure one of the best premises in Poland. Outstanding in any kind of service. Very helpful and professional staff. Amazing Pool and Spa Area. Good food in both restaurants with wonderful views to the Lake side. Spacy and quiet with lots of places to relax or to work. Nice rooms with all armenties. ONLY: its not appropriate to knock every door by 9 in the morning to ask for roomservice. This should be stopped.
by A verified traveler
Posted 21 Apr 2024 on Hotels
by A verified traveler
Posted 2 Apr 2024 on Hotels
Overall everything was great
by A verified traveler
Posted 31 Jul 2023 on Hotels
BArdzo dobre jedzenie i miła obsługa
by A verified traveler
Posted 12 Aug 2021 on Hotels
by A verified traveler
Posted 7 Mar 2021 on Hotels
Cleanliness is great but the beds are super small & narrow, impossible to get decent sleep for any adult but what’s worse is those mattresses are very hard, never had such firm mattress in a luxury highly priced hotel, gave us both backaches for the entire day
But other then that the staff was very friendly, facilities are nice & clean
by A verified traveler
Posted 27 Nov 2020
by A verified traveler
Posted 13 Oct 2020
by A verified traveler
Most comfort you can get in the middle of nature
Posted 17 Sep 2020 on HotelsWeather was perfect, spa wonderful. Lovely atmosphere, we watched sunsets on the tarrace. Service excellent, one of the best hotels I stayed at.
Comment from Hotel Management
21 Sep 2020 by Alexandra Bakoš, General Manager, Heron Live Hotel, Hotel Management
Dear Rafał, what a wonderful mark! We are so happy You are satisfied and very grateful for such a nice opinion - definitely today is gonna be a good day for us! ;) Thank You and please accept our invitation for next stay in Heron Live Hotel ***** ;) Best wishes,
