Ratings based on 357 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The room was not cleaned very well at all. Mainly the bathroom. I cleaned the vanity/sink, toilet, shower, toilet paper holder, and coffee maker myself before using them. The toilet paper roll was left with just a few pieces of toilet paper and the large mirror in the room was not cleaned. The walls are super thin and my husband could hear the person in the room next to us snoring. Beds were uncomfortable.
Comment from Hotel Management
3 Nov 2024 by Shivam Sharma, Hotel Management
Dear Jennifer,Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about the issues you experienced during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, so it’s disappointing to learn that we missed the mark.Please accept my apologies for the oversight in the bathroom and the overall cleanliness of your room. I’ve shared your comments with our housekeeping team to ensure that we address these areas and reinforce our cleaning standards. We’re also reviewing how we can better manage supplies like toilet paper, so guests don’t experience the same inconvenience you did.I’m also sorry to hear that the noise level and bed comfort didn’t meet your expectations. We understand how important a restful stay is and are working on ways to minimize sound disruptions for our guests.Your feedback helps us improve, and we’d love the opportunity to make things right. If you plan to stay with us again, please reach out to me directly so I can ensure you have a more pleasant experience. Thank you again for sharing your thoughts, and we hope to have the chance to serve you better in the future.
by A verified traveler
Posted 23 Oct 2024
I was SO pleasantly surprised by the super friendly check in! This hotel was hands down the BEST stay I’ve had anywhere in the last 2 years. The room was quiet and CLEAN! The bathroom was well equipped and again—CLEAN! Friendly and sincere and gave great references for dinner and breakfast!
Comment from Hotel Management
30 Oct 2024 by SS, Hotel Management
We greatly appreciate your kind words and they serve as great motivation we hope to have you back with us soon.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
30 Oct 2024 by SS, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 18 Oct 2024
The location as it was very easy access off the interstate.
Comment from Hotel Management
30 Oct 2024 by SS, Hotel Management
Thank you for giving us feedback, we greatly appreciate it!
by A verified traveler from fremont
Posted 10 Oct 2024
Comment from Hotel Management
14 Oct 2024 by SS, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 7 Oct 2024
This is an old run down hotel. There was mold in and around the bath/shower. The bottom of the tub was dirty.
When I complained, Sorry was the response.
I don’t recommend.
Comment from Hotel Management
14 Oct 2024 by SS, Hotel Management
We sincerely apologize that our staff didn't do more to accomodate you guys after you mentioned these issues, we hope we can make it up to you on a future stay.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
2 Oct 2024 by SS, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 23 Sep 2024
Inexpensive, but you get what you pay for: the rooms were not well maintained or cleaned, the public areas too needed a deep-clean, and the overall vibe was of low-budget accommodations. At least the front-desk clerk was helpful in straightening out a messy reservation problem.
Comment from Hotel Management
26 Sep 2024 by Shivam Sharma, Hotel Management
We apologize for the general appearance of our hotel and the room quality you received as that is not our standard here at the comfort inn in Grinnell, we hope to host you again from the future and make it up to you!
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
6 Sep 2024 by SS, Hotel Management
Thank you for your feedback!
