Ratings based on 319 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Philip Hauser, Hotel Management
Dear guest,Thank you for choosing our hotel. We are very sorry if your stay was not as expected. May we ask what we happened or what we could have done better? We look forward to hearing from you.Kind regards,
by A verified traveler
Posted 29 Aug 2024
We were welcomed with a drink on the beautiful balcony while they brought our bags to the room. The room was spacious and air conditioned, however; the comforter was heavy. The breakfast was wonderful. A very nice buffet with an incredible view. They even had mimosas! The spa and outdoor tub looked nice but we did not use. We would definitely stay here again.
Comment from Hotel Management
12 Sep 2024 by Philip Hauser, Hotel Management
Dear guests,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the warm welcome, spacious room, and the wonderful breakfast with its incredible view. It's great to know that the buffet and mimosas added to your enjoyment.We appreciate your feedback about the comforter and will consider it for future improvements. We hope you get a chance to enjoy the spa and outdoor tub on your next visit.Looking forward to welcoming you back!Kind regards,
by A verified traveler
Posted 19 Jul 2024
I stay at hotels over 100 nights a year and this was one of the best experiences I’ve ever had. Staff, location, and amenities were all so great. Will stay here the next time I visit the area.
Comment from Hotel Management
23 Jul 2024 by Philp Hauser, Hotel Management
Dear James,Thank you so much for your wonderful review. We are thrilled to hear that you had one of the best experiences with us, especially considering your extensive travel experience. Your kind words about our staff, location, and amenities mean a lot to us.We look forward to welcoming you back on your next visit to the area.Kind regards,Philip Hauser, family and team
by A verified traveler
Posted 16 Jul 2024
Reception is behind glass, like a bank teller.
Valet failed to bring all bags to room. AC started weak, but did improve. An annoying fly greeted is in our room as we entered. Had to ask for housekeeping needs such as towels , tissue paper and shower gel.
Inside jacuzzi in poor repair with missing jets.
AMAZING view. Terrific breakfast staff.
When arrived and asked valet for ice, he directed me to lake side bar (2-3 flights down from reception)
Nice they provided complimentary transportation to restaurants off the premesus.
Comment from Hotel Management
23 Jul 2024 by Philip Hauser, Hotel Management
Dear SamYou must have us confused. Our reception is not behind glass, there are no public areas 2-3 flights down from the reception and most importantly there is no lake here.Kind regards,
by A verified traveler from Manhattan Beach
Posted 14 Jul 2024
Comment from Hotel Management
2 Oct 2024 by Philip Hauser, family and team, Hotel Management
Dear guestThank you for your stay and your prefect score. We hope to welcome you back with us soon.Kind regards,
by A verified traveler from Irmo
Posted 9 Jul 2024
Excellent propert
Comment from Hotel Management
23 Jul 2024 by Philip Hauser, Hotel Management
Dear Guests,Thank you for your kind review. We're delighted to hear that you found our property excellent.We look forward to welcoming you back in the future.Kind regards,
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 25 Jun 2024 on Orbitz
by A verified traveler from Hollywood
Posted 20 Jun 2024
by A verified traveler
Posted 17 Jun 2024 on Hotels
