2/10 Terrible
Doris
Jan 1, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i checked in the FDC asked if she could give me 1 key because they were short on key cards. When i got to my room the FDC had sent me a text advising me to text if i needed anything. I immediately found all of the towels and wash cloths stained and dirty. It was like they were not washed from the previous guests, just refolded. SO DISGUSTING. I sent the FDC a text, no reply. I called Guest Services, no answer. I gathered all of the items and put them into a bag and took them downstairs. I was told they were out of wash towels and the large ones to dry off. So, i was given more dirty stained small size wash cloths. People were sitting in the lobby but they didnt look like guests. I later realized that there are homeless people living behind the hotel. That was the view out my window. I bypassed the breakfast bar because it looked disgusting. This hotel should not be open or branded as a Hilton property. I will never go back there!
Doris
Stayed 1 night in Dec 2024