Ratings based on 870 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Great location
by A verified traveler from Rochester
Posted 17 Oct 2024
It was in a great location to see the sights. All within walking distance. Even the train station was walkable. I also highly recommend Der Steirer next door for your culinary option.
by A verified traveler
Posted 30 Sep 2024
.
by A verified traveler
Posted 27 Sep 2024
Hotel is in a good location for the old city and tourist areas, and also close to many restaurants and cafes. The room provided at check in was rather small, but the main issue was a strong smell of paint due to recent renovation. The front desk provided an upgrade to a different larger room due to this, however they did not offer an automatic upgrade per VIP access. Amenities in the rooms are lacking. There are no tea/coffee making facilities, and no iron/ironing board. However staff was friendly and service generally good. Overall sense is that the hotel could benefit from a general renovation to the rooms and amenities/facilities to complement its good location close to the old town area.
by A verified traveler from West Springfield
Posted 19 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Cher Richard,Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous regrettons que les travaux de construction aient eu un impact sur votre expérience chez nous.Sachez que nous nous efforçons toujours de minimiser autant que possible les inconvénients causés par ces travaux. Votre confort est notre priorité et nous espérons avoir l'opportunité de vous accueillir à nouveau une fois que les travaux seront terminés.Cordialement,Béa DehlinchResponsable de service
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Alberto,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that your overall experience was excellent.We appreciate your choosing us for your stay and we hope to have the pleasure of welcoming you back in the future. Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Posted 31 Aug 2024
When I booked this hotel it was because of the pristine location adjacent to the river.I was shocked that 2 of the roads in front and beside the property as well as the walking bridge across the river were totally ripped us making walking impossible! Added to this was the fact that the annex that our room was located in was also under renovation with one of the elevators inoperable. Not impressive, would not have booked if I knew this was the case, no warnings received to inform us of the situation!
Comment from Hotel Management
26 Sep 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Alison,Thank you for taking the time to share your feedback. We sincerely regret the inconveniences you experienced during your stay due to the ongoing renovations in the area. We understand how this could have affected your experience and we apologize that you were not informed ahead of your booking.We're pleased to hear that you chose us for our location adjacent to the river and we hope that we will have the opportunity to welcome you back in the future once our improvements are complete, and provide you with a more satisfying experience.Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Disappointing
Posted 24 Aug 2024 on HotelsThis hotel was a huge disappointment. The first impression we had of the room was when we open the door in the strong stench like sewer gas hit us in the face. After we turn the fan on in the room for several hours, the intensity diminished somewhat but the gases were always there. The room itself was three star at best with none of the amenities normally offered in a four or five star hotel. There were no bathrobes slippers, toiletries, complementary water, or coffee pot that one would normally find in a decent hotel. We considered checking out of the hotel and going to another hotel after the first night, but since we only had reservations for two nights, we decided to tough it out and stay for last night. The sewer gas smell could have been coming from the construction work outside the hotel which was another huge turn off to the experience.
Comment from Hotel Management
31 Aug 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Guest, Thank you for sharing your candid feedback. We deeply regret to hear about the unpleasant experience you had during your stay at our hotel. We understand that there were elements of your stay that did not meet your expectations, and we sincerely apologize for the discomfort caused. We always strive to provide a pleasant and comfortable environment for our guests and we regret that we fell short in this instance. Your feedback is invaluable in helping us identify areas where we need to improve. We hope to have the opportunity to welcome you back in the future and provide a better experience.Kind regards,Bea DehlinchDuty Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Super summer stay in beautiful Graz. Hotel is close to the city center and the Schlossberg. Shopping, dining, bars all in very walkable distance.
And it is by the river which is good for a run. Rooftop sauna with beautiful view.
Very friendly and helpful staff.
only negative to report is the construction works around the hotel 08/2024.
Comment from Hotel Management
31 Aug 2024 by Bea Dehlinch - Duty Manager, Hotel Management
Dear Christopher,We appreciate your time in sharing your experience at our hotel. It is wonderful to hear that you had a super summer stay and enjoyed the beautiful city of Graz. We are glad that you found our location convenient for shopping, dining, and leisure activities. The mention of your appreciation for our rooftop sauna and the beautiful view it offers brings us great joy.We are deeply sorry for any inconvenience caused by the construction works around the hotel. Your understanding is greatly appreciated. Thank you for your kind words about our friendly and helpful staff. We look forward to having the opportunity to welcome you back to our hotel in the near future.Kind regards,Bea DehlinchDuty Manager
