Ratings based on 348 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hillsborough
Posted 20 Nov 2024
I stayed at this Hampton Inn in Gretna, VA last Friday and it was the worst experience I have had at a hotel. At 2am there was partying going on in a room close to ours that lasted for hours. I tried calling down to the front desk several times but no one answered. Finally I got someone and they said "Oh it must be the basketball team". So they knew about the problem but still did nothing about it. Even after my call it kept going. Loud music and loud voices. I had my 2 children with me and the next day on our vacation we were completely exhausted from lack of sleep. Never going to stay here or any Hampton again
Comment from Hotel Management
21 Nov 2024 by Tabby V , Hotel Management
Thank you for sharing your experience. We deeply regret the disruption to your stay and the lack of resolution to your concerns. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused to you and your family. Your feedback will be addressed with our team to ensure this doesn’t happen again.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Tabby V, Hotel Management
Thank you for your stay and great review!
by A verified traveler
Posted 11 Nov 2024
Fast check in! Great big room and seems very clean!
Comment from Hotel Management
11 Nov 2024 by Tabby V, Hotel Management
Thank you for your stay and review! We are happy you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 30 Oct 2024
Very nice quiet and clean
Comment from Hotel Management
11 Nov 2024 by Tabby V, Hotel Management
Thank you for your stay, we hope to see you again soon!
by A verified traveler
Posted 24 Oct 2024
very friendly and efficient staff
Comment from Hotel Management
11 Nov 2024 by Tabby V, Hotel Management
Thank you for your stay, we hope to see you again soon!
by A verified traveler
Posted 23 Oct 2024
Great everything.
Comment from Hotel Management
24 Oct 2024 by Tabby V, Hotel Management
Thank you so much for your stay! We hope to have you back soon!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Tabby, Hotel Management
Thank you for your stay.
by A verified traveler from cary
Posted 12 Oct 2024
The fire alarm flashed all night, people were running up and down the halls, the room next to us slept through their alarm for an hour.staff was great. Just paper thin walls.
Comment from Hotel Management
14 Oct 2024 by Tabby V, Hotel Management
We are sorry to hear you didn't enjoy your stay. Our fire alarm did go off one time on Friday around 4 pm, due to someone burning popcorn. In which case the fire alarm is there to keep you safe! We hope you choose to stay again with us soon, in hopes we can make your next stay a great one!
by A verified traveler
Posted 24 Sep 2024
Great place to stay
Comment from Hotel Management
24 Sep 2024 by Tabby V, Hotel Management
Thank you so much for your stay!We hope to have you back again soon!
by A verified traveler
Posted 13 Sep 2024
Thoroughly enjoyed it
Comment from Hotel Management
13 Sep 2024 by Tabby V, Hotel Management
Thank you so much for your stay and wonderful review.
