Ratings based on 221 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by CN, Hotel Management
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Chloé NogalesChef de réception
by A verified traveler
Posted 29 Jul 2024 on Ebookers
Booked at last minute for our driver who had to spend a night there. I payed at the point of booking and driver was charged at checkout too. Originally the driver was given a room with no AC and no possibility to open a window. Had to complain to be moved to another room. Do not go there….
by A verified traveler
Posted 28 Dec 2023
N/A
Comment from Hotel Management
12 Jan 2024 by h0652-om, Hotel Management
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Chloé Nogales Chef de réception
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by om, Hotel Management
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Chloé NogalesFront Office Manager
by A verified traveler
Posted 21 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by om, Hotel Management
Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé NOGALESFront Office Manager
by A verified traveler
Posted 8 May 2023 on Hotels
Pretty comfortable beds. Good Central location.
I would advise not to use their Car Park as the door has been damaged and the Hotel do not accept responsibility for any damage to your vehicles. During my stay, 2-3 Cars were vandalised during the night. They seem to go for hire Cars.
Comment from Hotel Management
10 May 2023 by h0652-om, Hotel Management
Thank you for your review of our hotel,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you back soon.Please accept, Sir, our best regards.Chloé NogalesHead of Reception
by A verified traveler
Posted 28 Jan 2023
Have stayed in Grenoble many times, first time here. Very nice bar area open until 11p. Staff, especially the breakfast staff, were very friendly and helpful. Tram is right in front - easy access to all of Grenoble. Will come back next time I am in Grenoble!
by A verified traveler
Posted 30 May 2022
Very nice and friendly staff, including the staff in the restaurant. It's very clean and the bed was very comfortable. I enjoyed my stay there. I wish there were a fridge in the room and the paid parking was very small (walls on both sides make it a tight squeeze). I felt a bit worried for the rental car. So, be warned if you have a large vehicle. It may not fit.
Comment from Hotel Management
16 Jun 2022 by mercure grenoble centre alpotel, Hotel Management
Dear Sir many thanks your appreciation about our hotel As our parking that we propose are very small it's possible to park your car in a public parking located at 3 mns walking from hotel it is a little more large. I hope to welcome you for your next stay in Grenoble La reception
by A verified traveler
Posted 5 Apr 2022 on Hotels
Comment from Hotel Management
6 Apr 2022 by mercure grenoble centre alpotel, Hotel Management
Bonjour Nous vous remercions d'avoir choisi notre hôtel et de votre commentaire Au plaisir de vous recevoir lors de votre prochaine venue sur Grenoble Cordialement, Pascal
by A verified traveler
Mercure Hotel Stay in Grenoble was Very Good
Posted 20 Aug 2021 on HotelsHotel was clean and comfortable. The room was small but that is to be expected in Europe coming from the USA. The staff was great - helpful and very kind to us.
Comment from Hotel Management
21 Aug 2021 by mercure grenoble centre alpotel, Hotel Management
Many thanks for your opinion It was a pleasure for all staf to welcome you in ouor hotel I hope to see you again when you will come back in France Best regards Pascal
