Ratings based on 79 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Torre del Greco
Posted 13 Sep 2024
I was there for a work’s journey, the room is very nice, the staff is very friendly and all the spaces are clean and quiet. Also the breakfast is great and the food is very nice too. A great experience overall.
by A verified traveler
Posted 3 Jun 2023
Hotel is dated. Staff was nice and helpful
by A verified traveler
Friendly Hotel - Ideal for visit to Grenoble
Posted 14 Jul 2022 on HotelsReally enjoyed our stay here. The hotel is ideally situated for the station & old town is walkable. The hotel is modern, clean & provide an excellent breakfast. The staff made us feel very welcome & nothin was too much trouble for them to help us - definite recommendation
Comment from Hotel Management
14 Jul 2022 by Lina, Hotel Management
Good afternoon M. Kinchen,
We are glad you had such a good experience staying at our hotel, and we thank you for your kind words! We look forward to welcoming you all back.
We also thank you for your revew and we wish you a safe journey home.
Best regards,
The front desk team
by A verified traveler
Posted 11 Jul 2022 on Hotels
The whole checkin procedure was a nightmare. Granted i was arriving after check in times, but the hotel was aware it was going to be after. I was to phone a telephone number and the door would be opened to let me in. It took over 40 minites to get through which at 1 o clock in the morning and being up since 6 dtiving 6 hours a flight and bus of 2 hours was not acceptable. The next day when checking out i didnt see anyone other than a pile of envelopes with guests names. So it felt a bit vaccant. If doing virtual check in a system with a QR code would be far better than phoning and no response
Comment from Hotel Management
18 Jul 2022 by Alexandra Parizot, Hotel Management
Dear M. WRIGHT,
We are aware of your message regarding your remote arrival on Friday 08.07.
We deeply apologize for the inconvenience.
However, we inform you that this form of remote reception, implemented in January 2020, works very well, we receive many customers between 10 pm and 7 am during the week, as well as on weekends all day, with no incidents.
The mobile number that we had sent you by email on 08.07 is available to our customers 24/7, it is possible that during your call, this mobile had a momentary loss of network, which has caused your waiting at the door.
We are willing to do our best to provide quality service to our customers in our absence, so that this does not happen again.
We hope to receive you in better conditions soon.
Best regards,
Alexandra Parizot
The reception team
by A verified traveler
Posted 10 Apr 2022 on Hotels
by A verified traveler
Nice hotel
Posted 30 Sep 2020 on HotelsNice stay at the Hotel! I recommend. Easy parking
by A verified traveler
Posted 15 Feb 2020
by A verified traveler
Room size bigger than expected
Posted 20 Nov 2019 on HotelsThe roomiest bathroom I have ever experienced in the French business hotel!
by A verified traveler
Posted 12 Sep 2019
WiFi is worst. Told them several times but they did not take any step.
Comment from Hotel Management
31 Oct 2019 by hotel EUROPOLE, Hotel Management
Hello we are really sorry for that but we are changing our intenet and wifi divices to give better connection.
by A verified traveler
Posted 5 Nov 2024
