Ratings based on 299 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Tub had burn marks all over it. Bad odor in the room burn holes in the comforter. It took forever to fall asleep because the odor and filthiest. I slept in my clothes and showered at my mother in law house. This place need to be bulldozed and need a visit from code compliance and the health department.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, Charleston! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Rest assured, we
will take your feedback into consideration and work towards improving our services. If there is anything specific you would like to discuss, please feel free to reach out to us at guestsupport.na@oyorooms.com. We
appreciate your patience and understanding.
Team OYO
by A verified traveler
Posted 26 Sep 2024
Nice stay
Comment from Hotel Management
27 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for your feedback! We're delighted to know that you had a nice stay with us. Our team is always committed to providing a comfortable and enjoyable experience for our guests. If you have any more suggestions or if there's anything else we can do for you, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back soon!
Warm regards,
Team OYO
by A verified traveler
Posted 26 Sep 2024
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Comment from Hotel Management
26 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review with us. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to providing a comfortable and enjoyable experience for all our guests.
If you have any specific feedback or concerns, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We would be more than happy to assist you further.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Sep 2024
We realized the room had bedbugs right after we checked out. We tried to call and let them know, but they would not listen to us because they said we needed a booking number. We had our Expedia number. Therefore, they didn’t even want to clean the room of the bedbugs Before someone else was checked in, she did not want the information
by A verified traveler
Posted 22 Sep 2024
Not the most welcoming at check-in and rooms are very tired and need a refurbishment. Bath is tapped where there’s damage and a cockroach was in the bathroom when we arrived. Generally in poor condition and not very clean.
Comment from Hotel Management
23 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you experienced during your stay with us. We value your feedback and assure you that we will address the issues you mentioned regarding the check-in process, room condition, and cleanliness. Please be assured that our team is working diligently to refurbish the rooms and maintain a higher standard of cleanliness. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Sep 2024
There was a creepy man outside the hotel the whole night. When we were given our key , we had to get the owner to open the door for us. Right as we walk in we get slapped with the terrible smell of smoke. There was holes in the walls, the floor was basically tore up. It was just too terrible to even spend the night. I dropped the keys off at the checkin office because I was NOT going to spend the night there.
Comment from Hotel Management
19 Sep 2024 by Tim, Hotel Management
Hi, Erika! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
18 Sep 2024 by Noah, Hotel Management
Thank you for your appreciation, Glenn! We hope to give you a consistent service every time. Regards, Noah
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Joey, Hotel Management
Sincere apologies, Russell! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Great bathtub
Posted 11 Aug 2024 on HotelsGreat bathtub,!! Good service
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Thank you for your appreciation, Susan ! We hope to give you consistent service every time. Regards, Barbara
