Ratings based on 611 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The only issue I had was the beds being so high. I’m not that tall so it was difficult to just sit in the bed a relax…
Comment from Hotel Management
1 Nov 2024 by Lauralee Beardain, Hotel Management
Dear Rebecca,Thank you for taking the time to complete our online survey. Your feedback is very important to us. I apologize for this inconvenience you experienced during your stay with us. Unfortunately, some of our rooms have beds that are higher up while a few are lower. We appreciate your business and hope you have the best day!
by A verified traveler
Posted 30 Oct 2024
Property needs a little TLC. The drain in our sink would not open, rigged it to work myself. Chip in tub looked like blood. No ice on first floor.
New person at check in was very overwhelmed and did not know what she was doing.thankfully someone finally stepped in.
The beds were fantastic, we are both tall so it was easy to get in and out but a short person would have difficulty getting into high beds.
Comment from Hotel Management
31 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Patricia,Thank you for taking the time to complete our online survey. Your feedback is very important to us.I apologize for any inconvenience you may have experienced during your stay with us. We will use this information to make changes needed at our location. We appreciate your business and hope you have a great day!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Nekka,Thank you for taking the time to complete our online survey. Your feedback is very important to us.We are glad we could accommodate you during your stay. We look forward to seeing you again, soon. Have the best day!
by A verified traveler
Posted 26 Oct 2024
Amazing staff they are so kind and very nice service!!!
Comment from Hotel Management
27 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Adriana,Thank you for taking the time to complete our online survey. Your feedback is very important to us.We are glad we could accommodate you during your stay with us. Our staff is filled with hospitality and loves making you feel a little closer to home.We hope to see you again soon.Have the best day!
by A verified traveler
Posted 24 Oct 2024
Just the grounds area wasn't maintained since the motel was updated but not the surrounding property.
Comment from Hotel Management
27 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Marvin, Thank you for taking the time to complete our online survey. Your feed back is very important to us.We will use the information to make improvements at our location.Have the best day!
by A verified traveler from Cy
Posted 21 Oct 2024
I thought the property was good for my stay but when something happened, they didn’t have extra room and didn’t give my refund. It wasn’t my fault we found bedbugs so we had to leave.
Comment from Hotel Management
22 Oct 2024 by The Staff at Comfort Inn & Suites , Hotel Management
We do apologize for the inconvenience however, it is our policy, we have our 3rd party pest control company investigate prior to anything being done.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Carol,Thank you for taking the time to complete our online survey. Your feedback is very important to us. I apologize for the inconveniences you experienced during your stay with us. We hope for a chance to properly host you in the near future.Have the best day!
by A verified traveler
Posted 16 Oct 2024
Staff was friendly and helpful. Property was very nice, room smelled a little musty.
Comment from Hotel Management
16 Oct 2024 by Comfort Inn & Suites Grenada , Hotel Management
Thank you for taking the time to review your stay with us. We strive to ensure all of our guests have a great experience. We apologize for any inconvenience this may have caused you. We are looking into this issue.
by A verified traveler
Posted 13 Oct 2024
Nice room
Comment from Hotel Management
13 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Sara,Thank you for taking the time to complete our online survey. Your feedback is important to us.We are glad you enjoyed your stay with us and so happy we could accommodate you!We look forward to seeing you again in the near future. Have the best day!
by A verified traveler
Posted 13 Oct 2024
Very unclean
Comment from Hotel Management
13 Oct 2024 by Lauralee Beardain, Hotel Management
Dear Carol,Thank you for taking the time to complete our online survey. Your feedback is very important to us.We are sorry for any inconvenience you may have experienced during your stay with us. We hope for a chance to properly host you in the future.Have the best day!
