Ratings based on 162 Verified Reviews
2.3 Room cleanliness
3.1 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2023
The paint in the bathroom ceiling was coming of the tub was dirty. i went to nother hotel. The inn needs a lot of work
its very unhealth to stay there
Comment from Hotel Management
30 Nov 2023 by Guest Relations, Hotel Management
Dear Timothy,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.
by A verified traveler
Nasty ghetto
Posted 18 Apr 2021 on HotelsAppearance was decrepit; people hanging outside their rooms like a ghetto. Room key was wrong number at back of the premises causing a second trip to the office. Third trip was not good as the key didn’t work. My daughters were becoming very upset as we drove around the building to locate the room. I returned then key and requested a refund. We found a safer place to stay at OYO down the road
Comment from Hotel Management
23 Apr 2021 by Guest Relations, Hotel Management
Dear Wendie,
We're sorry to hear you decided not to stay with us. Rest assured, our team is looking into the maintenance issue you encountered so we can ensure this does not happen again. We hope that the next time you're in town, you'll give us another chance to impress you.
by A verified traveler
Worst experience ever!
Posted 5 Jan 2021 on HotelsWorst experience at a hotel ever. The front desk clerk was extremely rude. I got greeted with a “what do you want?” Then door slammed open and shut when going to do my check in on the computer. My room didn’t have a single towel in it. The comforter has burn holes all in it. Bathroom counter had screws sticking out of it. The day we were leaving the room with my niece and TWO YEAR OLD daughter, right outside of our door, the housekeeper and friend was standing there smoking weed. I will never stay here again and wouldn’t even spend a dollar there.
Comment from Hotel Management
9 Jan 2021 by Guest Relations, Hotel Management
Dear Haley,
We are sorry about your visit, and we apologize for any negative perceptions about our service and accommodations. Rest assured, your comments will be addressed. We hope to have another chance to impress you, and we wish you the best along your way.
by A verified traveler
Dingy
Posted 9 Nov 2020 on HotelsAll I can say is you get what you pay for!
If you need a cheap place to stay then this is your place.
by A verified traveler
Posted 21 Sep 2020
by A verified traveler
Posted 17 Sep 2020
by A verified traveler
Posted 21 Aug 2020 on Hotels
by A verified traveler
Unhappy
Posted 23 Jul 2020 on HotelsI was very disappointed in the condition of the room. Ceiling pieces falling, cracks in ceiling, tub would not stop running, latch on door broken; sheets very dingy. but for $50 it was ok I guess
Comment from Hotel Management
28 Jul 2020 by Guest Relations , Hotel Management
Dear Robyn,
Property maintenance is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we are looking into the matter so we can ensure we are providing our best experience for all of our future guests. Next time you visit, please let us know of any issues right away so we can properly accommodate you. We look forward to providing the comfortable experience you expect.
by A verified traveler
Posted 27 Jun 2020 on Hotels
Rude service
Comment from Hotel Management
2 Jul 2020 by Guest Relations , Hotel Management
Dear Terence,
Our team is generally commended for their top-notch service, so we're disappointed to hear that this was not your experience. Please accept our apologies for any perceived rudeness from our team.
Your remarks will be discussed with the staff to ensure our high standards in hospitality are being met at all times.
As your journey continues, we wish you all the best.
by A verified traveler
Posted 4 Jun 2020 on Orbitz
I was charged double for my room. The gentlemen at the desk did not what he was doing. Management very unproffesional.
Comment from Hotel Management
9 Jun 2020 by Guest Relations, Hotel Management
We appreciate your feedback. Our team always strives to maintain fantastic service for our guests, and the fact that we were unable to provide you with the superior hospitality we aim for is disheartening. Please know that when booking through a third-party site, reservations do not always sync correctly with our systems, which may have caused the extra charge. Although we are limited in our ability to deal with third-party booking agents, we will certainly be speaking with our team to ensure that we handle all situations in the most professional manner possible. We hope to improve your perceptions on the road ahead.
