Ratings based on 436 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Felt old and a bit dingy
by A verified traveler
Posted 3 Nov 2024
I recently stayed at MainStay Suites Greenville Airport and had a very enjoyable experience. The hotel is conveniently located near Greenville-Spartanburg International Airport, making it an excellent choice for travelers who need easy access to flights and nearby attractions.
The suites were spacious, clean, and well-equipped with everything needed for a comfortable stay. The full kitchen in the room was especially convenient, making it easy to prepare meals and snacks. The bed was comfortable, and the room had a cozy atmosphere that felt like a home away from home.
The hotel offers a complimentary breakfast with a good variety of options, which was a great way to start the day. The fitness center was also well-maintained, and the outdoor pool area provided a nice spot to relax and unwind. The free Wi-Fi was reliable and fast, making it easy to work or stream content.
The staff at MainStay Suites were friendly and accommodating, always ready to assist with any questions or requests. Their hospitality made the experience even better.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Front desk allowed me to check in early. She knew I was exhausted from my long drive. Very clean room!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by MF, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Greenville Airport. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by MF, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Greenville Airport. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 19 Sep 2024
Breakfast was good. Room that we had was awful. The cabinet door was broken. The ceiling over the bed looked as though it was about to fall down. There were water stains on the ceiling too. I have photos if it helps.
Comment from Hotel Management
19 Sep 2024 by MF, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for not meeting your expectations concerning you room. It is clear that we fell short during your stay, and for that, we are truly sorry. Your comments have been shared with our team to ensure that we address these issues and improve our service.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by MF, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Greenville Airport. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A verified traveler
Posted 14 Sep 2024
The area was close to shopping & dining. My only complaint is about the room. There was mold around the bathtub & a roach in the kitchen. They have a sliding door for the bathroom & my son got locked in it. He had to remove the screws to get out. The staff was very polite, but could have been a little friendlier. Also they should post when the pool is closed. We stayed their for that reason. We probably won't stay again. But for the price it's not bad.
Comment from Hotel Management
15 Sep 2024 by MF, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for not meeting your expectations concerning your room, pool and the service provided by our front desk staff.It is clear that we fell short during your stay, and for that, we are truly sorry. Your comments have been shared with our team to ensure that we address these issues and improve our service.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
by A verified traveler
Posted 10 Sep 2024
Room was a little run down. Sink had rubber compound around the drain. Ceiling stucco was crumbling. No bowls in kitchen.
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for not meeting your expectations concerning your room and the service provided by our front desk staff.It is clear that we fell short during your stay, and for that, we are truly sorry. Your comments have been shared with our team to ensure that we address these issues and improve our service.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
