Ratings based on 221 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
It was decent just had some roches
by A verified traveler
Posted 27 Sep 2024
simple and clean
by A verified traveler
Posted 23 Sep 2024
When I checked in, the lady at the front desk when I arrived that evening was super nice and helpful. My room was dirty the sheets was dirty as well as the pillows, asked for a new room and that room had roaches and I left immediately.
Comment from Hotel Management
24 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Gwendolyn! Thank you for bringing these concerns to our attention. While we’re pleased to hear the front desk staff provided great service, we sincerely apologize for the unacceptable conditions of your rooms, including the cleanliness issues and the presence of pests. This falls far below our standards, and we will address this immediately with our housekeeping and pest control teams.We regret the inconvenience caused and appreciate your feedback as it helps us improve.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Cici! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 25 Aug 2024
Even though we asked for a non smoking room, the room smelled like cigarettes and there were at least 4 cigarettes burns on the bedding
Comment from Hotel Management
26 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jacqueline! Thank you for your feedback. We apologize for the discomfort you experienced with the room's smell and the cigarette burns on the bedding. We take these concerns seriously and will address them with our housekeeping team to ensure proper maintenance and cleanliness in all rooms. We appreciate your patience and hope for the opportunity to provide a better experience in the future.
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
28 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi David! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 4 Aug 2024
I like the area because it was close to my job. I didn’t like the hotel because they had roaches, and the paint was peeling off the walls and ceiling. The carpet was wet and the staff had excuses, and no answer.
Comment from Hotel Management
4 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Elizabeth! Thank you for sharing your experience. We regret to hear about the issues you encountered during your stay. Cleanliness and maintenance are priorities for us, and your feedback will help us address these concerns. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 27 Jul 2024
Everything was great
Comment from Hotel Management
30 Jul 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alethea! Thank you for your positive feedback! We’re thrilled to hear that everything was great during your stay. We look forward to welcoming you back in the future.
by A verified traveler
Posted 15 Jul 2024
The fire alarm was disconnected and not in the room. Had no choice whether or not room cleaning would be done. Walls are paper thin and could barely sleep because of how loud other people were. The hotel is old grimy and not clean. Was worried about getting broken in to the whole time. The room service lady was banging on our door by 9 am everyday even if we were trying to sleep in. Will not ever stay here again or recommend it
Comment from Hotel Management
18 Jul 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sean! We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we understand your frustration with the fire alarm, noise disturbance, cleanliness concerns, and room service interruptions. This is not reflective of the level of service and comfort we strive to provide our guests.Rest assured, your feedback will be addressed with our management team immediately to ensure these issues are rectified and do not recur. Please accept our apologies for any anxiety or inconvenience caused. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
4 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Isaac! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.
