Ratings based on 242 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Had a nice stay for a night.
Comment from Hotel Management
25 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Buddy! Thank you for your feedback! We're pleased to hear you had a nice stay. We hope to welcome you again in the future!
by A verified traveler
Posted 17 Nov 2024
Room had heavy smell of marijuana took pictures of mattress and room just not clean for kids or safe. Stayed for 30 minutes and left Friday had to drive over an hour home
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Adam! We sincerely apologize for the issues you encountered during your stay. The cleanliness and safety of our rooms are of utmost importance to us, and we regret that your experience did not meet expectations. We appreciate your feedback and will address these concerns with the team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll consider staying with us again under better circumstances.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Scott! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 10 Nov 2024
Sucio
Comment from Hotel Management
11 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hola Trikzy! Nos disculpamos sinceramente por los problemas de limpieza que encontró durante su estadía. Este no es el estándar que nos esforzamos por mantener y lamentamos que su experiencia se haya visto afectada por esto. Abordaremos esto con nuestro equipo de limpieza para garantizar que se realicen mejoras. Gracias por informarnos sobre esto y esperamos brindarle una estadía más limpia y placentera en el futuro.
by A verified traveler
Posted 7 Nov 2024
No breakfast offered as promised. Carpet was dirty and the bathtub drain was clogged. No weather strip on outside door to keep the bugs out.
Comment from Hotel Management
8 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Korey! Thank you for your feedback. We apologize for the inconveniences you experienced, from the lack of breakfast to maintenance issues with the carpet, drain, and door. This does not reflect the standards we strive to uphold, and we regret that your stay was impacted.Please know that your comments have been shared with our team to ensure these areas are promptly addressed. We appreciate your insights, as they help us improve, and we hope to provide a much better experience should you choose to stay with us again.
by A verified traveler
Posted 5 Nov 2024
The first receptionist who check me in wasn't friendly at all
Comment from Hotel Management
6 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi mathurin! Thank you for your feedback. We apologize for the unfriendly reception you experienced at check-in, as this does not reflect our commitment to excellent customer service. Your comments have been noted, and we will address this with our front desk team to ensure a more welcoming experience for all guests. We hope to have the opportunity to provide you with a warmer welcome in the future.
by A verified traveler
Posted 22 Oct 2024
Local area run down and depressing.
Comment from Hotel Management
22 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi! Thank you for sharing your thoughts. We understand that the local area may not have met your expectations, and we appreciate your feedback. While we cannot control the surrounding area, we strive to provide a comfortable and welcoming environment within the hotel. We hope your stay was otherwise enjoyable.
by A verified traveler
Posted 10 Oct 2024
Room is very outdated and there were cracks on the walls and wasn't very clean. Very disappointed
Comment from Hotel Management
10 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jennifer! Thank you for sharing your feedback. We sincerely apologize for the condition of the room and any discomfort this may have caused. Cleanliness and upkeep are top priorities, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made.We hope you consider giving us another chance in the future to provide a better experience.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by CC - Guest Relations Manager, Hotel Management
HI Johnny! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 2 Oct 2024
Management was very nice and helpful
Comment from Hotel Management
3 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Johnny! Thank you for your wonderful feedback! We are delighted to hear that you found our management team to be nice and helpful. Providing excellent service is a top priority for us, and it's great to know we succeeded during your stay. We look forward to welcoming you back in the future!
