Ratings based on 478 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Charlene! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 29 Oct 2024
1st thing first. I booked this trip for October. But a hurricane hit and I didn’t make it . I tried to change my dates but they refused to let me. So I get to this booking. I wasn’t happy about having to book this again. But I did like I dummy.
Comment from Hotel Management
31 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Chade! We regret to hear about your experience regarding the initial booking challenges due to unforeseen weather circumstances. It’s understandably frustrating when travel plans are impacted, and flexibility in rescheduling is essential during such times.We appreciate you returning and choosing to stay despite the difficulties. We aim to provide a comfortable and accommodating experience for all guests and apologize for any inconvenience you encountered. Should you have further concerns or require assistance, please don’t hesitate to reach out.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Linda! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Chade! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 21 Sep 2024
Clean, great beds, friendly staff!
Comment from Hotel Management
22 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Angela! Thank you for your wonderful feedback! We’re delighted to hear that you found our hotel clean, enjoyed the comfortable beds, and appreciated our friendly staff. We look forward to your next visit!
by A verified traveler
Posted 30 Aug 2024
Nice clean hotel pool well kept rooms clean and comfortable.
Comment from Hotel Management
31 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lanis! Thank you for your kind words! We're delighted to hear you enjoyed your stay and found our pool and rooms to your satisfaction. We look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Aug 2024
Wonderful staff
Comment from Hotel Management
26 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Rhonda! Thank you for your kind words about our staff. We’re pleased to hear you had a positive experience with them. If you have any suggestions for how we can enhance your stay further, please feel free to share. We hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 23 Aug 2024
Nice and clean very comfortable bed
Comment from Hotel Management
24 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jeffrey! Thank you for your positive feedback! I'm pleased to hear that you found your room nice and clean and that the bed was very comfortable. We strive to provide a restful and pleasant stay for all our guests.We look forward to welcoming you back for another comfortable and enjoyable visit in the future!
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
21 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mary! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 19 Jul 2024
There was a small amount of what appeared to be dried blood on the sheets. It had soaked into the mattress so it was obvious that the sheets had not been changed.
Comment from Hotel Management
24 Jul 2024 by CC - Guest Relations Manager, Hotel Management
Hi joel! We sincerely apologize for the unacceptable condition of your room. Cleanliness is of utmost importance to us, and we regret that we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure such issues are addressed immediately. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
