Ratings based on 219 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
I lived in the West Village for many years and came back to live like a New Yorker in my favorite part of Manhattan. The Incentra was perfect! It is a more independent type place, so you won't get concierge service, but everyone was pleasant and helpful. We needed the kitchenette to accommodate our diets and though small, it suited our needs. We had a wonderful stay and would recommend it to anyone. We absolutely plan to stay again whenever I need a NYC fix.
Comment from Hotel Management
5 Sep 2024 by BB, Hotel Management
Thank you for staying with us. We appreciate the feedback!
by A verified traveler
Posted 1 Sep 2024
Excellent location and large and cozy room
by A verified traveler
Posted 3 Aug 2024
Unique experience. Great neighborhood. Wonderful staff. Definitely not the big modern hotel experience - and that’s what is great about it!
Comment from Hotel Management
8 Aug 2024 by BB, Hotel Management
Thank you for staying with us!We appreciate the feedback
by A verified traveler
Posted 2 Aug 2024
Location
by A verified traveler
Posted 26 Jul 2024
The option for the twin bed was horrific to sleep on. This should not be touted as a bed.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 26 Dec 2023
by A verified traveler
Posted 16 Nov 2023
It’s an old building. The heat is either off or on. It got a little hot in our room. It’s quirky, in a great neighborhood, very nice staff.
by A verified traveler
Posted 2 Nov 2023
I am taking the time to write a review because I do not want anyone to be as disappointed as we were due to our expectations not being met. I would go as far to say, ‘should be done under the trades description act.’ We were expecting quirky, boutique and authentic.
The issues were as follows:
1. Not able to contact either accommodation or Expedia to get code as we were arriving early and needed access before 3pm to drop off heavy luggage. Fortunately other guests were leaving the property and gave us door code.
2. Description stated there was no lift and expected that room would not be ground floor, however Lahore room is at attic level with extremely narrow stair way. Near impossible if you are travelling with large cases. Staff were able to accommodate to different room but without any assistance to move luggage.
3. Pricing given by Expedia including tax $876.82 for 2 nights billed by Incentra Village Hotel $935.55. Tax increase and $50 housekeeping added to room charge of $379 per night.
4. Security was an issue as we tried to put valuables in the safe provided, requested batteries and told they don’t work.
5. The decoration in room was of an extremely poor standard, attempting to be aged but really just tired and poorly finished.
6. Cleanliness was poor for accommodation being charged to customers, dirt was visible on skirting boards, wood work, shower, toilet brush, rusting on radiators and flaking paint, windows.
Positive: comfy bed, kitchenette, location.
Comment from Hotel Management
3 Nov 2023 by BB, Hotel Management
Dear Jenny, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience. We have shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.
by A verified traveler
Posted 30 Oct 2023
