Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
We felt the staff on reception weren’t particularly engaging. The bar and staff were good. Room a little tired but otherwise good. Way too hot but they said that was being sorted. Brilliant location for the station snd all the sights. Would stay again
by A verified traveler
Posted 6 Dec 2024
I was so disappointed with my bathroom. It looked tired and old fashioned and wasn’t very clean. The bed was the most uncomfortable I had ever slept in. The pillows were like rocks! I asked the concierge to find me another bed but he said there were no mattress toppers or different pillows. A 4 star hotel … I think not. Nearly £200 per night. Then £21 extra for a fried egg for breakfast !!!
Comment from Hotel Management
8 Dec 2024 by Bina Gurung, Hotel Management
Dear Bren,Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. We sincerely apologize for the condition of your bathroom and the discomfort of the bed and pillows. These are certainly not the standards we aim to provide our guests. We are currently reviewing our room maintenance and bedding options to ensure these issues are resolved for future guests.We truly appreciate your feedback, as it helps us to improve. We hope you will consider staying with us again in the future and give us the opportunity to provide you with a much more enjoyable experience.Regards,Bina Gurung- Front Office Team Member
by A verified traveler
Posted 5 Dec 2024
Room was always hot
Comment from Hotel Management
8 Dec 2024 by Bina Gurung, Hotel Management
Dear Michael,Thank you for your feedback. We hope your overall stay with us was a conmfortable one apart from the room heating. We sincerely apologize for the discomfort caused by the temperature in your room. We understand how important a comfortable environment is during your stay. We are taking steps to address this issue. If you plan to stay with us again, please don’t hesitate to contact the front desk for assistance with room temperature adjustments or any other needs. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Regards,Bina Gurung- Front Office Team Member
by A verified traveler from Airdrie
Posted 2 Dec 2024
Great as usual!
Comment from Hotel Management
8 Dec 2024 by Bina Gurung, Hotel Management
Dear Tod,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay!Regards,Bina Gurung- Front Office Team Member
by A verified traveler from Airdrie
Posted 30 Nov 2024
Great property. Bar/restaurant particularly amazing. Noteworthy were the staff in the bar/restaurant....so friendly!
Comment from Hotel Management
2 Dec 2024 by Merina Manandhar, Hotel Management
Dear Tod,Thank you for your fantastic 5/5 review! We're thrilled to hear that you enjoyed our property and found the bar and restaurant experience amazing. It's especially wonderful to know that our bar and restaurant staff made a positive impression with their friendliness.We look forward to welcoming you back soon for another memorable stay!
by A verified traveler
Posted 19 Nov 2024
The Hotel has an ample Gymn and Sauna.
It is very well located for exploring London
Comment from Hotel Management
29 Nov 2024 by Merina Manandhar, Hotel Management
Dear Victor,Thank you for your great 4/5 review! We're delighted to hear that you enjoyed our well-equipped gym and sauna. It’s also wonderful that you found our location perfect for exploring London.We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 7 Nov 2024
Nice and clean, very quiet, very close to the train station, comfy with plenty of space to move around in the room as well. Would definitely use again if in the area
Comment from Hotel Management
7 Nov 2024 by Merina Manandhar, Hotel Management
Dear Eddy,Thank you for your fantastic 5/5 review! We're thrilled to hear that you enjoyed our clean, quiet, and spacious rooms, as well as our convenient location near the train station. It’s wonderful to know you’d choose us again when you're in the area.We look forward to welcoming you back for another comfortable stay!
by A verified traveler from Mississauga
Posted 5 Nov 2024
Nice place and quiet
Comment from Hotel Management
7 Nov 2024 by Merina Manandhar, Hotel Management
Dear Garry,Thank you for your wonderful 5/5 review! We're so pleased to hear that you enjoyed the peaceful atmosphere at our hotel.We look forward to welcoming you back for another relaxing stay!
by A verified traveler
Posted 3 Nov 2024
Loved the staff
Comment from Hotel Management
3 Nov 2024 by Merina Manandhar, Hotel Management
Dear Lacheena,Thank you for your perfect 5/5 review! We’re thrilled to hear that you loved our staff—they truly strive to make every guest feel welcome, and it’s wonderful to know their efforts made your stay special.We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Merina Manandhar, Hotel Management
Dear Chris,Thank you for your perfect 5/5 rating! We're delighted to know that you had a wonderful stay with us.We look forward to welcoming you back soon!
