Ratings based on 1,076 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Lovely hotel. Very modern and clean. Great staff. Good location. A fantastic stay which I really enjoyed.
I shall return.
Limited parling though.
Comment from Hotel Management
25 Nov 2024 by Reservations Team, Hotel Management
Dear Rahmon,Thank you for sharing your wonderful feedback! We are delighted to hear that you had a fantastic stay and enjoyed our modern facilities, clean environment, and great staff. It’s also fantastic to know that our location worked well for you.We appreciate your comments regarding the limited parking, and we will certainly take this into consideration as we continue to enhance our services.We look forward to welcoming you back on your next visit and ensuring another memorable experience.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 23 Nov 2024
I had booked this date by mistake, as I wanted a date two weeks earlier. I had to pay for that on arrival. I asked to cancel the mistaken date but was told since I have booked via Expedia I had to do it through Expedia. I contacted Expedia and they said they had to contact the hotel to request a refund. The hotel never even got back to them. What an attitude.
Comment from Hotel Management
25 Nov 2024 by Reservations Team, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback. We sincerely regret that your recent experience did not meet your expectations, and we truly apologise for the inconvenience caused by the booking confusion and the lack of follow-up.We understand how frustrating it must have been to deal with this issue and are sorry for any miscommunication regarding your cancellation request. We take all guest concerns seriously and will ensure that this situation is addressed with our team to improve the way we handle booking changes in the future. We truly value your patronage and hope that you will give us another opportunity to demonstrate the level of service that we strive to offer all our guests.If there is anything else we can do to assist you, please do not hesitate to contact us directly.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 23 Nov 2024
First, I would like to commend your dining services. The breakfast experience was outstanding, deserving full marks for both quality and presentation. Your staff, particularly the entrance greeters and waiting team, demonstrated exemplary service and professionalism. The food quality, presentation, and taste were all excellent.
However, I must express my concerns regarding other aspects of our stay:
Check-in Experience:
We arrived at 14:45, shortly before the 15:00 check-in time. While we appreciate being offered a complimentary drink while waiting, our room was still unavailable more than 20 minutes past the official check-in time. This delay forced us to alter our plans, as we were unable to refresh ourselves before our evening commitments. We ultimately had to leave our luggage and return after 22:00 to access our room.
Maintenance Issues:
During our stay, we reported two maintenance issues to the reception desk (specifically to Renata):
1. The in-room safe was malfunctioning, displaying a "SER" error message and rendering it unusable
2. The toilet's flush mechanism was performing inadequately, requiring excessive time to complete its function
Despite being assured of immediate attention to these issues, no repairs were completed during our entire stay, even after following up multiple times.
Comment from Hotel Management
25 Nov 2024 by Reservations Team, Hotel Management
Dear Daniel,Thank you for taking the time to share such a detailed review of your recent stay at InterContinental London - The O2. We truly value your feedback and appreciate your commendation of our dining services. We are thrilled to hear that you enjoyed the breakfast experience, and we will certainly pass on your kind words to our entrance greeters and waiting team for their exemplary service.However, we sincerely regret that certain aspects of your stay did not meet your expectations. We apologise for the delay at check-in and understand how this impacted your plans. It is never our intention to inconvenience our guests, and we will review our check-in processes to ensure improvements are made.We also regret the maintenance issues you encountered during your stay. Please accept our sincerest apologies that both the in-room safe and toilet flush were not addressed in a timely manner despite your efforts to bring them to our attention. This is certainly not the standard of service we aim to provide, and we will follow up with our maintenance team to prevent such delays in the future.Once again, we thank you for your constructive feedback, and we do hope to welcome you back to InterContinental London - The O2 for a more seamless experience.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler from Kidderminster
Posted 18 Nov 2024
The queues at reception aren’t great but the hotel is great and it’s right next to the O2 which was perfect for us.
Comment from Hotel Management
19 Nov 2024 by Reservations Team, Hotel Management
Dear Mark,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed your stay and found our location perfect for your visit to The O2. However, we sincerely apologise for the wait you experienced at reception. We are currently reviewing our check-in procedures to ensure a smoother and more efficient process for all our guests.We appreciate your understanding and look forward to welcoming you back soon.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 17 Nov 2024
Ideally placed for the O2 just a walk through the back doors and you are there Had a lovely clean room overlooking the Thames and breskfast was lovely . If we go to the O2 we will definitely stay here again
Comment from Hotel Management
19 Nov 2024 by Reservations Team, Hotel Management
Dear Caroline,Thank you so much for your fantastic review! We are thrilled to hear that you had a perfect stay with us and enjoyed the beautiful views, our Sky Bar, and the comfort of your room. It’s wonderful to know that you also loved our breakfast offerings!We look forward to welcoming you back for another memorable experience.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 17 Nov 2024
Queuing for the lifts because people want to go to Sky Bar and you don’t is annoying. Had to stand in a queue for 29 minutes just to get to floor 6.
Comment from Hotel Management
19 Nov 2024 by Reservations Team, Hotel Management
Dear Simon,Thank you for sharing your feedback with us. We truly apologise for the inconvenience caused by the wait for the lift. We understand how frustrating this must have been, especially when you were simply trying to reach your destination. Please be assured that we are reviewing our lift access procedures to ensure a smoother experience for all our guests.We appreciate your patience and hope to welcome you back soon for a more seamless stay.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 10 Nov 2024
This was my second time here. Very nice and spacious rooms.
Comment from Hotel Management
11 Nov 2024 by Reservations Team, Hotel Management
Dear Ibolya,Thank you for your kind review. We’re delighted to hear that you had another enjoyable stay with us and that you found our rooms to be spacious and comfortable. It’s always a pleasure to welcome returning guests, and we look forward to hosting you again in the future.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 8 Nov 2024
Certainly nothing to dislike, our stay here was just so convenient, being so close to the O2 with all the transport links and restaurants.
We did enjoy our stay and was very impressed with the dining choices and the service overall.
Comment from Hotel Management
8 Nov 2024 by Reservations Team, Hotel Management
Dear Cornel,Thank you for taking the time to share your feedback. We are delighted to hear that you had such an enjoyable stay with us, and that our convenient location near The O2, transport links, and dining options met your expectations. It’s also wonderful to know that you were impressed with the service provided.We look forward to welcoming you back on your next visit to London.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 5 Nov 2024
Excellent views of the Thames
Comment from Hotel Management
6 Nov 2024 by Reservations Team, Hotel Management
Dear Manraj,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience with us. Your kind words are truly appreciated, and we are grateful for your feedback.It’s our pleasure to have had the opportunity to serve you, and we look forward to welcoming you back to the InterContinental London - The O2 in the future.Warm regards,Reservations TeamInterContinental London - The O2
by A verified traveler
Posted 29 Oct 2024
3 room changes time was limited keys did nt work ended up with a family room with scaffold and workmen outside our window at 8.30 am .. all about the views and location this hotel .. 1st bleach smell so strong.. 2nd waste in bin and mirror had toothpaste .. I left all my make up and promised it would be sent … still waiting 5 weeks later and can’t get a response don’t stay here this service is appalling for the cost
Comment from Hotel Management
31 Oct 2024 by Reservations Team, Hotel Management
Dear Michelle,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disappointing to hear about the multiple room changes, issues with the keys, and the disturbances caused by the scaffolding and workmen. Additionally, the cleanliness issues and the delay in returning your makeup are unacceptable and not reflective of our standards.We understand how frustrating this must have been, especially considering the cost of your stay. Please be assured that we are taking your comments very seriously and will address these issues with our team to prevent such occurrences in the future.We would like to resolve the matter of your missing makeup as soon as possible. Could you please contact us directly so we can expedite this process?Once again, we apologise for the inconvenience and hope to have the opportunity to restore your faith in our services.Warm regards,Reservations Team
