Ratings based on 974 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 26 Nov 2024
Breakfast is only coffee and muffins
by A verified traveler
Posted 17 Nov 2024
Not just a best choice.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Zion, Thank you for sharing your experience with us. We are glad to know you had a satisfactory stay. However, we apologize for the inconvenience caused. Please let us know the areas where we need to improve. Our team will ensure we make changes to prevent it from impacting future guests. We are committed to enhancing our guest experience and hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
The property is somewhat dated and could benefit from more upkeep, but the staff is friendly and welcoming, and the area feels safe. Given the reasonable price, I feel this hotel offers good value overall.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Yuki, Thank you for being our guest. Please accept our apologies for any discomfort caused. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. On the positive side, it is nice to know you were pleased with the friendly staff and decent price and had a pleasant stay. Thank you again for sharing your sincere remarks, and we hope to have the opportunity to welcome you back soon! Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
The room need to redone, the bathroom, the kitchen, the carpet and floor… no battery at office for remote controls! No coffee machine in room…The breakfast is poor ! No map area, attractions or dinning information at the desk !
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Eleanore, We are pleased to know by your rating that you had an overall great experience. However, we would like to apologize for the issues you had during your stay. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Great
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for trusting our brand, Extended Stay America, while you are in the city and taking the time to share your feedback with us. We are glad to learn that you enjoyed your time and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 5 Nov 2024
I don't like the fact that it's almost $100 sure I'd be told I can't have fun and sing on my karaoke machine only to find out the f****** room doesn't have hot water that night until the next morning you know so I took a cold shower and no I wasn't very comfortable and basically was told to keep my noise down because they've been getting a lot of bad reviews I'm not going to lie and make it sound better it wasn't
Comment from Hotel Management
6 Nov 2024 by Hotel Management, Hotel Management
Dear Neil, Thank you for sharing your feedback. We are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Apart from this, we hope you had a pleasant time. Please give us another chance in the future to provide you with a much-improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 4 Nov 2024
I booked here because they have a hot tub. I even called to make sure it’s hot and was told it was. I arrived and my room was less than impressive. Brocken Tv mount, sticky remote I didn’t want to touch. Bathroom light was a strobe light - very poor attendance to the little things. I would recommend paying a little more for the Hyatt or any other place.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Dan, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all the best.Sincerely,Hotel Management
