Ratings based on 233 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
They cancelled my colleague's booking day of our arrival, fridge in the room was vibrating loudly, toilet would run unless you lifted the lever back up, front desk staff was MIA repeatedly.
Breakfast was decent, rooms are spacious.
Comment from Hotel Management
14 Nov 2024 by AGM, Hotel Management
Hello Brian, Thank you for taking the time to fill out our survey. I have shared your feedback back with the cheif engineer and our leadership team. We appreciate you bringing these things to our attention so we may address them. I hope you choose to stay with us again in the future. Best Regards!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Crystal, Hotel Management
Carman, Our goal here at the Residence Inn is to provide a wonderful guest experience. I apologize that this was not your experience. We hope you decide to stay with us again in the future.
by A verified traveler
Posted 17 Aug 2024
Had a pretty good stay here, a bit outdated but it’s definitely fine
Comment from Hotel Management
17 Aug 2024 by CP, Hotel Management
Thank you so much for your feedback! We hope you stay with us again in your future travels!
by A verified traveler
Posted 12 Aug 2024
I was pleasantries surprised with how clean the room was, there was plenty for my son to do like the pool and the basketball court
Comment from Hotel Management
13 Aug 2024 by Stacie, Hotel Management
Thank you for your kind words and feedback!We hope to welcome you back in the future.
by A verified traveler
Posted 10 Aug 2024
Overall a great experience. Great staff. Only issue is that the showers were very weak. It took a long time to take a shower. The force of the water was not good.
Comment from Hotel Management
12 Aug 2024 by Crystal , Hotel Management
Hello, Thank you for taking time to fill out our survey. Our mission is to provide exceptional service to our guests. I apologize for issues you had with your shower. I have notified our engineering department so they can fix this issue. I hope that you choose to stay with us again in your travels.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Stacie, Hotel Management
Thank you, Samuel!That is a great score, and we hope to welcom you again in the future.
by A verified traveler
Posted 29 Jul 2024
Awesome
Comment from Hotel Management
29 Jul 2024 by Stacie, Hotel Management
Thank you for your kind feedback!We hope to welcome you again in the future.Stacie LynamDirector of SalesResidence Inn Greenville Spartanburg Airport
by A verified traveler
Posted 25 Jul 2024
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Comment from Hotel Management
25 Jul 2024 by Stacie, Hotel Management
Thank you, Elana, for your kind score. We hope to welcome you again in the future.Stacie LynamDirector of Sales
by A verified traveler
Posted 14 Jul 2024
No maid service!!!! Bathroom shower disgusting and moldy. Wood furnishings dated. We had to beg for towels each day and beds were never maid. No response from front desk. Please refund
Comment from Hotel Management
25 Jul 2024 by Stacie, Hotel Management
Ms. Szeluga: I apologize for y9our experience. I did review our internal communication system and do not see where you reported any issues. We would have loved the opportunity to correct any issues during your stay.Please let us know if/when you plan on returning to the area. I will ensure that the room is in perfect condition prior to arrival.Thank you for your feedback,Stacie LynamDirector of Sales
by A verified traveler
Posted 14 Jul 2024
Staff was really nice, amazing breakfast, room was nice and cozy, definitely would come here again
Comment from Hotel Management
15 Jul 2024 by Stacie, Hotel Management
Thank you so much for your kind words.We hope to welcome you back in the future.Stacie LynamDirector of SalesResidence Inn Greenville Spartanburg Airport
