Ratings based on 182 Verified Reviews
2.4 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greenville
Posted 24 Nov 2024
Okay the customer service was great and friendly but the room was dirty seems to be unclean and roaches crawling on your stuff. Housekeeping needs cleaning skills and the ability to see what needs to be wiped down, Back in the day this same place was called something else and it was better and cheaper. Won't be back. Couldn't get a goodnight sleep because of the noise near by not talking about the traffic either. You can literally hear everything the next room is saying. Cheap inns are the worst because you never know who is going to stay beside you that is noisy and loud. No cups or other amenities, I mean literally have to bring your own stuff, Just was not worth the money I paid. Need a better look inside and outside. Roach infested..
by A verified traveler
Posted 20 Nov 2024
The room and bathroom was dirty, there were roaches. Had a very unpleasant smell & there was no remote for the TV. The whole place made me feel uncomfortable but I needed a place to stay last minute for the night due to car troubles
Comment from Hotel Management
22 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Hailee,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Greenville, NC were disappointed to see your 2/5 score following your stay. You stated that the pests mentioned, the smell described, and the other issues listed hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Only giving 4 stars just in case it helps get things fixed quicker around there.
The door to my room was apparently kicked in by police so it was harder to close it and the hook for the latch was non existent.
I'm not complaining because I chose to stay there anyway, just trying to hurry the repair process so they don't lose any revenue from not being able to book the room
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Rafael, We are sorry to hear your recent experience at the Red Roof Inn Greenville, NC did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
The room was dirty and had bugs
Comment from Hotel Management
16 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Hi Briana,I appreciate you sharing your feedback following your stay at the Red Roof Inn Greenville, NC. Though we welcome your 5/5 score, it's saddened to read that your stay fell short of your expectations due to the insects you stated you encountered as well as unclean conditions. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 31 Oct 2024
Holes in walls, burn holes in ed sheets, dirty, bathroom nasty
Comment from Hotel Management
12 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Mark. The staff and I at the RED ROOF INN GREENVILLE NC were disappointed to see your 1/5 score following your stay. You indicated that the holes in the walls, the cleanliness of our hotel, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Awesome staff!!
Comment from Hotel Management
4 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey William,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 5/5 score and comments regarding your recent stay at the Red Roof Inn Greenville, NC. Red Roof aims to deliver a positive experience for all our guests and we're happy our awesome staff were able to see to that. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 27 Oct 2024
The room was not clean. I had a roach in my bed, roaches, crawling out the sink very terrible and not clean.
Comment from Hotel Management
1 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Nyrie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greenville, NC. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
room was fine after cleaning
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Amari. The staff and I at the RED ROOF INN GREENVILLE NC appreciate your 3/5 score. However, you indicated that the room was fine after cleaning. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Alberto, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
