Ratings based on 474 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Very friendly staff. Safe area and great breakfast.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Marion,We appreciate you highlighting our friendly staff and great breakfast offerings. Your safety is our top priority, and we are glad you felt secure in our area. Should you have any further feedback or questions, please do not hesitate to reach out to our management team.
by A verified traveler from Destin
Posted 27 Oct 2024
Bathroom not terribly clean, stained towels, used bottles of shampoo, conditioner and lotion. Everything else was extremly nice. Comfortable bed
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Scott,We appreciate your feedback on your recent stay with us. We are pleased to hear that you found our other amenities nice, and we will address your concerns with our housekeeping team for improvement. Your comfort is our priority, and we hope to welcome you back for an even better experience next time.
by A verified traveler
Posted 27 Oct 2024
easy access to interstate. Loves the lower level room and the roll down shades on the windows.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Cristy,We're delighted to hear you appreciated the convenient access to the interstate and enjoyed the lower level room with roll-down shades. Your feedback is valuable to us and we hope you had a comfortable stay overall. Feel free to reach out to our management for further assistance. Safe travels!
by A verified traveler
Posted 26 Oct 2024
This hotel was extremely clean and had super convenient technology upgrades like usb ports in the lamps and nightstands that actually worked and a really cool led vanity mirror
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Christy,We are thrilled to hear that you found our hotel clean and enjoyed the convenient technology upgrades. We strive to provide a modern and comfortable experience for all our guests, and we're glad you appreciated our amenities. Your feedback is valuable to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 15 Oct 2024
The management wasn’t friendly but staff was great!
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Sheron, We're pleased to hear that you found our staff to be great during your stay. We take all feedback seriously and will be sharing your comments with the management team for their awareness and improvement. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 5 Oct 2024
They didn’t have the room that we reserved and said they were full other than a different type of room that didn’t our needs. It was late and we had no choice but to stay in the room. The front desk was rude and unapologetic, blaming Expedia for the problem. The next morning, the coffee at breakfast down stairs went work, both bathrooms were out of order, and it is obvious the lack of care in the management of the facility. Do not stay there. We saw many upset guests complaining about how things don’t work.
Comment from Hotel Management
7 Oct 2024 by Manager, Hotel Management
Hello Heidi, We apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address these issues with our team to ensure better service in the future. Our guests' comfort is our top priority, and we apologize for any disappointment caused. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Jordon,We are thrilled to hear that you had a wonderful stay at our hotel! We hope to welcome you back again soon for another fantastic experience.
by A verified traveler
Posted 26 Sep 2024
Gave us a room that someone was already in and it was midnight. Glad I didn't get shot when I opened the door. Front desk was very unprofessional about it. Just acted mad that someone was already in the room. Terrible experience with my family.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Clayton,We take concerns like these seriously and urge you to reach out to our management directly to discuss the details of your stay. Your feedback is valuable in helping us improve our services for all guests.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Valerie, We appreciate you taking the time to stay with us. If you have any concerns or feedback from your experience, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any issues you may have encountered.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Steven, We're sorry to hear that your experience was not up to expectations. Please feel free to reach out to us to provide further details so we can address any issues you encountered during your stay. Your satisfaction is our priority and we value your feedback.
