Ratings based on 974 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greenville
Posted 23 Jun 2024
Everything was great
by A verified traveler
Posted 20 Jun 2024
by A verified traveler
Posted 18 Jun 2024
When you walk in dirt was not swept up. Trash on the floor. The hotel wreaked of a damp, musky place. Some carpet, needs major replacing along with some laminated wood. The staff was attentive and professional. Because of the condition of the facility, i wont stay there again.
by A verified traveler
Posted 18 Jun 2024
Rugs smell putrid, rancid. .
by A verified traveler
Posted 16 Jun 2024
When walking down the hallway, i could hear other guests. So thin walls & doors.
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 13 Jun 2024
I don’t liked this hotel
Comment from Hotel Management
15 Jun 2024 by Hotel General Manager, Hotel Management
I'm sorry to hear that you did not enjoy your stay with us. We strive to provide a positive experience for all our guests, and we regret that we fell short of your expectations.Your feedback is important to us, and we would like to understand more about what specifically disappointed you during your visit. Please reach out to our staff when you're next here to discuss your concerns. We would love to work with you to ensure that your next stay is one that's worthy of a full 5-star rating.
by A verified traveler
Posted 13 Jun 2024
Property smelled liked weed. Walls were dirty and the shower kept getting clogged up. Breakfast was not even average. Definitely won’t be back and don’t recomo
Comment from Hotel Management
15 Jun 2024 by Hotel General Manager, Hotel Management
I'm sorry to hear about your recent experience at our property. This does not reflect the high standards we strive to maintain. Your feedback is extremely valuable to us, and we appreciate you bringing these issues to our attention.Rest assured, we take cleanliness and guest comfort very seriously. We will address the concerns you mentioned regarding the odor, the condition of the walls, and the maintenance issues with the shower immediately with our housekeeping and maintenance teams to ensure they are corrected.Regarding breakfast, we apologize if it did not meet your expectations. We will review our offerings to ensure we are providing a quality experience for all our guests.We value your business and hope you will give us another opportunity to provide you with a more pleasant stay in the future.
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 11 Jun 2024
Smelled realky bad
Comment from Hotel Management
15 Jun 2024 by Hotel General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We regret to hear about your experience regarding the unpleasant scent during your stay. Please accept our sincere apologies for any inconvenience this may have caused.Ensuring a comfortable and pleasant environment for all our guests is our top priority, and we appreciate your feedback as it helps us identify areas where we can improve. Rest assured, we will address this issue promptly with our housekeeping team to ensure that our rooms are fresh and inviting for all future guests.If your travels bring you back to Greenville, we hope you will give us another opportunity to provide you with a superior experience.
